Queen Alexandra Hospital, one of the largest hospitals on the South Coast, plays a vital role in delivering healthcare services to thousands of patients every day. Managed by Equans Facilities Management Services, the hospital relies on robust hygiene and cleaning processes to maintain safe, compliant, and efficient environments for patients, visitors, and staff.Following the construction of a new emergency department, Equans sought a janitorial supplies partner capable of delivering reliable service, sustainable washroom, and cost-effective washroom systems that aligned with the hospital’s high operational standards.

The Problem

As the facilities management provider for Queen Alexandra Hospital, Equans is responsible for maintaining the highest standards of hygiene and cleanliness across the site. When sourcing products for the hospital’s new emergency department, they needed a supplier that could support both operational performance and sustainability objectives.

Their previous supplier had fallen short in several key areas. Inconsistent deliveries created stock shortages, limited product availability impacted operational efficiency, and a lack of sustainable alternatives made it difficult to meet environmental targets.

Unreliable product supply

Limited product availability 

Sustainability targets at risks

Inconsistent deliveries and stock shortages created operational challenges and increased pressure on site teams responsible for maintaining washroom facilities.

Restricted product choice reduced flexibility and made it difficult to implement the most efficient hygiene solutions across the department.

A lack of environmentally responsible options meant Equans needed a supplier that could support its commitment to reducing waste and improving sustainability performance.

Following the service we’ve received from Arrow County Supplies, I can confidently say their customer service is outstanding, far superior to our previous supplier.

The Solution

After evaluating a number of suppliers, Equans selected Arrow County Supplies as its preferred janitorial supply partner.

Recognised for its customer-first approach, reliable service, and commitment to sustainability, Arrow worked closely with the Equans team to identify the most suitable washroom solutions for the new emergency department.

The project saw the successful supply and installation of more than 200 washroom dispensers, incorporating innovative systems designed to improve efficiency, reduce waste, and enhance hygiene compliance.

Andarta® System 600 High Capacity Twin Roll System

Featuring a smooth slide mechanism that ensures a continuous paper supply, helping eliminate empty dispensers and reduce product wastage in busy washrooms.

Andarta Dispenser Systems

Andarta® System 500 Sustainable Hand Towel Dispenser

Dispensing pre-measured flat sheets, the system reduced paper waste and excessive consumption while maintaining high hygiene standards.

Andarta Dispenser Systems

Andarta® System 300 Closed System Soap Dispenser

Designed with sealed soap cartridges to minimise cross-contamination risks, improve hand hygiene compliance, and prevent excessive product usage.

Andarta Dispenser Systems

The Outcome

The implementation of Arrow’s washroom systems delivered significant operational and sustainability benefits across the hospital’s emergency department.

By reducing waste, improving dispenser efficiency, and minimising refill frequency, Equans was able to create a more cost-effective and sustainable washroom environment while maintaining exceptional hygiene standards.

The success of the project led to Equans awarding Arrow a four-year contract to continue supplying washroom dispensers, paper products, and soap throughout the emergency department.

Arrow has always been highly competitive on pricing for consumables, and if a product isn’t in stock, they go the extra mile to source it for us. Deliveries arrive with minimal errors and on the agreed dates, and any shortfalls are swiftly resolved within a couple of days by their responsive team.

200+ washrooms dispensers installed

A complete washroom solution delivered across the new emergency department to support hygiene and operational efficiency.

Reduced product waste and lower costs

Efficient dispensing systems helped minimise unnecessary consumption of paper and soap products.

4 year supply partnership secured

Following the successful implementation and ongoing service delivery, Equans awarded Arrow a long-term contract for washroom consumables and dispensing systems.

Want to achieve results like this at your site?

Discover Arrow Connect

Worksmarter The Arrow Way

Supporting Hygiene For Humanity

Be Sustainable With Greenleaf