The risk to toilet paper supply in the event of a no-deal Brexit has been a hot topic in parliament and the media in recent days – we want to reassure you that we are ready and prepared to continue supplying you with   cleaning and janitorial products, regardless of the outcome of Brexit.

Arrow supply a range of cleaning products to customers across the UK, importing from UK, European and Global manufacturers, as well as manufacturing own-brand products. Managing Director, Bruce Blackledge, leads a proactive approach to monitoring all Government-published updates on the outcome of negotiations, implementing recommended contingency actions: “We are acutely aware of the impacts that a no-deal could have on our customers. With this in mind, I would like to give you our assurances that we are working on this very closely and actively taking steps to mitigate the risk of interruption to our service levels during this time.”

Arrow have implemented various contingency measures and have robust plans in place to protect the reliability of our supply to our excellent fulfillment scores, in excess of 99%.

Head of Supply Chain, Marc Bailey, is keen to further reassure our customers and the marketplace that we are ready for a no-deal Brexit: “In addition to our existing storage facilities, we have secured 25% additional space to enable us to accommodate increased stock levels. Having run extensive analysis, we have identified the key product lines (predominantly paper and refuse sacks) likely to be impacted and have increased stock-holding of these lines to supply well into 2020, with further contingency orders due before October 31st.

The refurbishment of our head office ‘Arrow House’ has proved to be a hit among staff and visitors since its completion in May 2019.

The new space has helped to accommodate our ever growing team and provided an innovative show room to demonstrate our products to customers.

The photos below show some key elements of this new space, including a large extended staff kitchen, more meeting spaces and product demonstration areas.

 

 

This refurbishment was part funded by the European Development Fund.

We are delighted to announce that Arrow has won the Small Business Award at The NHS in the Midlands Excellence in Supply Awards 2019!

 

The NHS in the Midlands Excellence in Supply Awards 2019 promotes and celebrates private sector organisations working in partnership with the NHS to deliver high quality,

effective and efficient patient care; helping the health service to do more for less.

 

The NHS are important partners to Arrow and we look forward to driving more product solutions and innovations to improve efficiencies for our healthcare service.

 

 

 

 

IIP is a world-recognised standard that reflects the best in people management excellence and is underpinned by assessment around 3 key indicators –  Leading (clarity of vision, purpose and inspiring employees to perform), Supporting (how jobs are designed, reward and recognition and performance management) and Improving (how capabilities are developed, and resources, plans and innovation to achieve the company’s objectives)

This achievement follows many hours of preparation by staff and managers across all teams and departments in the business, an in-depth assessment from an independent reviewing body including confidential interviews with a large number of staff from all departments, an online survey which was open to all staff to complete and other observations by the independent assessor.

The IIP assessor noted “everyone interviewed agrees their roles are designed to encourage and enable them to collaborate and work as a team. Formal and informal networks are in place including the Colleague Circle health and safety and CSR working groups.”

“Virtually everyone surveyed (98%) agreed the company has a plan for the future, the same proportion (98%) agrees the company is a great place to work. Everyone interviewed enjoys working at Arrow, many feeling it’s the best place they’ve ever worked.”

 

Only 17% of organisations currently hold the Gold standard so this is a fantastic accolade for Arrow County Supplies. This shows just how motivated and committed our team are, and how dedicated we are as an organisation to making the Arrow team the A-Team!

 

We’re proud to announce that SlipStop won The Cleaning Show Innovation Award in the floor cleaning category!

Leaks in public spaces can create numerous health and safety risks for both visitors and staff. These risks not only include slips, trips and falls for the public, it also puts businesses and organisations at risk of liability claims. This is why we created SlipStop® – a wide funnel leak collector – an innovative solution created to manage risk within hazardous areas. SlipStop® has become a favourite among our customers and industry professionals and been nominated for multiple awards.

Find out more about SlipStop here: arrowcounty.com/slipstop-leak-collector/

Read more about The Cleaning Show Innovation Awards: cleaningmag.com/news/cleaning-show-innovation-award-2019-winners-announced

Arrow County Supplies are proud to announce that we have received our certificate for ISO 45001 – Occupational Health and Safety Management systems.

ISO 45001 is a new standard that aims to reduce the burden of occupational injuries and diseases which is significant across the globe, resulting in losses from early retirement, staff absence and rising insurance premiums. The standard provides a framework to improve employee safety, reduce workplace risks and create better, safer working conditions, all over the world.

… this happy?!

 

Let us show you how…

Choosing an energy-efficient vacuum is a simple way to reduce costs. Did you know, all vacuum cleaners are required to include a label allowing you to select the best performance machine for your needs.

So, it is important to know what to look for. Below is a simple guide to understanding the different aspects of the EU Energy label (with A (A***) being the most efficient):

So, now you know how to compare the performance of commercial vacuums, what do you look for…?

Size and Weight: As a commercial vacuum, your machine will need to be ergonomically designed to maximise the time-in-use, and minimise the risk of repetitive strain or other end-user related injuries that could occur from handling poorly designed machines.

A bigger and bulkier vacuum will be much more difficult to transport, therefore look for vacuums that are low weight and feature use-friendly features to ensure ease of use.

Power: Unlike their domestic cousins – to ensure high standards – you need a much more powerful vacuum, to succeed under the most difficult circumstances! Reviewing the performance characteristics of the vacuum on hard floors and carpets (using the Energy Efficiency label) makes this process simples. However, it is important to note, that for a vacuums required for both hard and carpeted floors, a rating higher than C for carpet performance can potentially lead to issues with glide on thicker piles.

Convenience: Whether this is the length of the power cable or the capacity of the filter bags, you need to establish the priorities for your areas of work. A long cord allows consistent vacuuming in large areas, whilst higher capacity filter bags allow longer periods between changing bags – reducing costs.

Price: Your budget is going to be very impactful when trying to purchase a vacuum. Although it is essential to explore other traits too, the price has to be a top consideration.

Shortlist according to performance, then review the costs of the selected machines – this will help to assure that you get the best vacuum for your money!

TENDER OPPORTUNITY 30 November 2018

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ARROW ARE GOING FOR GOLD

Joining only 25% of IIC (Investor in Customers®) clients to achieve Gold status, we have listened and acted on feedback we received from customers, our employees and management team – making an ongoing commitment to continuous improvement.

Sandy Bryson, Director at Investor in Customers commented: “After narrowly missing out on a Gold award from IIC last year, the team at Arrow has worked extremely hard to implement the changes recommended in their 2017 assessment and further improve its customer experience. I am delighted these efforts have been recognised by Arrow’s customers and staff in their 2018 assessment results. Not only have Arrow now achieved our Gold award, their customer scores are “Gold” across all of IIC’s metrics: 4 principles and 16 themes. This is an exceptional performance, and I know the Arrow team is committed to continue to improve over the next 12 months.”

Delighted with the results, our Managing Director Bruce Blackledge said:
“As a customer-centric organisation, our customers are at the heart of everything we do. Undertaking our second externally validated feedback assessment was therefore highly important to us to ensure we gained reliable results to work with.
Achieving Gold in this assessment was a result we are exceptionally pleased with. Over the past 12 months, a great deal of work has gone into refining our service and making many incremental improvements to deliver greater value and satisfaction to our customers. The feedback we have

received from participants evidences that this has clearly paid off. However, our commitment to continuous improvement does not stop, and we will continue to seek innovative ways to deliver customer service excellence in the future.”

When you are responsible for the cleaning of large, high-footfall areas, you need to be sure that you are investing in not only the best tool for the job, but the one that will actually increase your efficiencies across the board.

When it comes to choosing a vacuum cleaner, there are two options: traditional, mains-powered corded, or the lighter, more flexible cordless alternative. It is fair to say that pretty much everyone is acquainted with the functionality of corded vacuums.

However, when it comes to the benefits of the cordless alternatives, you may not be aware of how useful and effective they are. Read on to find out the top 3 business benefits of using cordless vacuums to improve health & safety, increase flexibility and have a positive impact on your time and budget.

Decrease Risk

When using a heavy corded vacuum, cleaning teams may find they are unable to move quickly from one area to another without the need to plug and unplug. Traditional vacuum cleaners also raise the injury risk for cleaners having to pull them up stairways and lift them onto raised levels within auditoriums, cinemas and the like. Trailing cords are also a trip hazard for both the operative, and in 24 hour premises, for other staff and visitors too. This is not the case with a Makita cordless vacuum. Astonishingly light, and free from the restraints of being plugged into a wall, battery powered devices from Makita make short work of stairways and space restricted areas. Cleaning operatives are equipped to complete a thorough clean without unnecessary risk.

Increased Flexibility

Light and compact, Makita vacuums give cleaning operatives the ability to clean hard to reach spots, corners and behind furniture and/or appliances quickly and effectively. Additional flexibility comes from the choice of accessories, nozzles, brushes and telescopic pipes which are also available.

Eliminating the need to struggle to raise and balance a vacuum to a level where effective cleaning is possible, the Makita Back Pack Vacuum DVC 260 is light enough to be carried like a rucksack, making every space accessible. This means that operatives no longer have to compromise on service delivery because a) the cord won’t reach, or b) the vacuum is too heavy to lift and position.

If a handheld stick vacuum is better for the area you are trying to clean then the 18v DCL181 model with a range of accessories, excellent suction power and light, ergonomic design is ideal. Quiet to run too it is perfect for cleaning 24 hour offices.

Cost and time saving

You may assume that a battery powered vacuum will be spending a lot of time being charged when it could be in use. Your main investment when buying an item from Makita is in its batteries. With an unbeatable charge time, all Makita 18v Li-ion batteries are quick to charge and power the devices for an impressive amount of time to allow you more time to get on with the job. After the initial investment, your batteries will then charge around 200 different Makita devices.

Visit our web shop to see our latest Makita offers or to find out more about our range of battery powered vacuums contact Arrow on response@arrowcounty.com or phone 01743 283600.