The Opportunity:

  • To work in a progressive company, one of the only SMEs in Shropshire to hold the Gold Investors in People accreditation, offering a variety of benefits including flexible working opportunities and other company benefits.

 

Purpose of Role:

  • Make telephone contact with mainly potential but also some existing customers, to inform them about the company’s products and service – using and preparing scripts, to obtain appointments for sales personnel.

 

Key Responsibilities:

  • Create, manage and segment regular outbound communication to prospect mailing list (by market/role).
  • Review and follow-up outbound communications to convert leads into sales opportunities – identifying KDMs, creating customer profiles and booking meetings.
  • Interact professionally with potential customers via phone and email, to discover their business needs and develop a positive business relationship.
  • Assess and analyse prospects’ current process and requirements to facilitate the sales process and develop value propositions.
  • Provide engaging and articulate information about Arrow’s value proposition to potential customers.
  • Maintain well organised, up-to-date and accurate sales information and activity reports in Salesforce CRM system and sales lists.
  • Management of post-event lead input and follow-up through SalesForce campaigns.
  • Develop a strong knowledge of Arrow’s products and services and understand how their benefits meet customer’s needs in various market segments.
  • Work closely within the sales & marketing team and develop cooperative working relationships with all company colleagues.
  • Prepare and analyse Lead Generation reports – provide accurate progress information.
  • Adhere to company policies, procedures culture and business ethics.
  • Proactively look at how you can develop the role to achieve results.

 

KPIs:

  • Lead Generation – number of opportunities, meetings and contacts
  • Number of prospect conversations per week
  • Completion of agreed objectives

 

Key Skills:

  • High attention to detail
  • Organised
  • Good listening skills
  • Motivated, outgoing and energetic attitude
  • Focused
  • Effective and articulate communicator
  • Strong commercial acumen
  • Analytical
  • Creative
  • Team player

Submit your Cover Letter & CV to [email protected]

Job Purpose: Assist in warehousing and distribution functions to a professional standard to achieve maximum efficiency in the process of unloading, storing, picking and despatching products stored in the warehouse.

To be the communication champion of the Distribution Centre motivating employees to adhere to Company Policies and the Arrow Values.

Reporting to: Customer Fulfilment Team Leader

Job Duties: To assist the Customer Fulfilment Team Leader and the Ops Manager in the following areas:

  • Planning of loads in the warehouse
  • Induction of all agency staff to the highest health and safety standards and to the Company policies as required. E.g Code of Conduct
  • Ensure goods are delivered on time and to customers’ expectations and requirements
  • Dissemination of all colleague communications in a manner that motivates all employees.
  • Motivate and lead the team to according to Company procedures, policy and employment law
  • Monitor staff performance on a daily basis
  • Ensure Health & Safety and housekeeping compliance in warehousing, material handling, and shipping requirements in accordance with Company policy and government legislation
  • Take responsibility for the security of the building and stock integrity
  • To assist in the planned maintenance of delivery vehicles, machinery and equipment
  • Investigate and take corrective action on department errors

 

Skills/Attributes:

  • Communicator – Good communication skills, friendly, personable and direct
  • Strong Leadership and People Management Skills – Ability to motivate and lead a team, build on the skill sets of staff
  • Personal Style – Highly motivated and energetic self-starter with results orientation to complete tasks within time frameset. Ability to work calmly under pressure
  • Planner – Good planning, delegation and organisational skills
  • Customer Service – passionate about delivering excellent customer service

Education/Experience:

 Experience as a warehouse operative.

 Performance Objectives:

  • Less than 0.5% pick accuracy
  • 68% sales value delivered via Arrow’s own transport
  • 93 units per hour
  • Stock integrity
NoResponsibilities/dutiesFrequency
1Daily spot checks of all warehouse activities to ensure all processes are being completed accurately and satisfactorilyDaily
2Propose solutions to areas of underperformance and implement corrective actionDaily
3Meet daily with Customer Fulfilment Team Leader to report on daily workload, progress prior week, forthcoming activities, any department errors/issuesDaily
4Audit warehouse activities and housekeeping standards weekly and implement corrective actions as necessary Ensure all areas are clean and clutter-freeDaily
5Ensure conformance with Health and Safety proceduresWeekly
6To assist in cycle count and achieve KPI’sWeekly
7Sign in and out all agency vehicles including downloading of Agency tachometers.As required
8Deputise for Customer Fulfilment Team LeaderAs required
9Carry out any reasonable request from management that may fall outside the normal scope of the job but that may come about occasionally.As required
10Arrange the Health & Safety induction for all agency staff with the Office Coordinator.As required
11Undertake warehouse/logistics process induction and signoff of all agency personnel, documented signed and filedAs required

Submit your Cover Letter & CV to [email protected]

Our MANUDISH range of dishwashing detergents is now official Cradle to Cradle GOLD-certified, bringing our Greencare® portfolio to over 20 Cradle to Cradle certified products.

COVID-19 has catalysed the demand for effective, environmentally friendly cleaners. With the use of hazardous disinfecting products at record heights, users are increasingly seeking a greener alternative to their standard cleaning products. Cleaning teams and facilities management companies want products that are productive, efficient and, most of all, safe for their cleaners and the environment.

The importance of green products has never been clearer. Cleaning teams are exposed daily to hazardous cleaning products, and as cleaning times increase, the risk of illness, asthma or even lung damage becomes a very real possibility. Users are educating themselves to better understand what is in their cleaning products, and are confident that greener cleaning products are the safer choice.

That’s where our MANUDISH range fits in. Providing fast, intensive cleaning at a low dosage, it’s not just environmentally-friendly, but safe for people too. All products are free of toxic, harmful and hazardous substances; manufactured from natural materials; plastic and microplastic free and packaged in bottles made from up to 100% recycled material.

It’s the reason why Cradle to Cradle GOLD is one of the most prestigious sustainability accreditations, and with a growing number of brands, organisations and standards recognising Cradle to Cradle as their preferred product standard for responsible purchasing decisions, we’re excited to be able to expand our Cradle to Cradle range still further.

About The Golden Winners

MANUDISH original:  Dishwashing detergent with strong grease and oil dissolving power, economical in use and also dermatologically tested.

MANUDISH neoSmart:  Double concentrated dishwashing detergent with strong grease dissolving power and easy and flexible dosing thanks to the membrane technology of the Smart bottle.

MANUDISH sensitive: Hypoallergenic hand dishwashing detergent. Free of fragrances and dyes, suitable for sensitive skin. The formulation is also CLP-free for maximum user safety.

MANUDISH essential: High-performance, fragrance-free hand dishwashing detergent. A highly concentrated formula with an active foam.

As part of our commitment to charitable causes, every year Arrow County Supplies selects a Charity Partner who become the focus of our company fundraising activities. The charities we support cover a wide range of causes, and many of these relate to circumstances that have directly touched the lives of our staff and friends. It’s another way in which we can support our team, and to us, every donation is a cause to celebrate.

This year, we’ve partnered with The Brain Tumour Charity.

Despite over 102,000 people currently living with a brain tumour, survival rates remain at just 11%. They are the biggest cancer killer of children and adults under 40 – yet in spite of this, In spite of this, research into brain tumours receives less than 3% of all cancer research funding.

The Brain Tumour Charity is at the forefront of the fight to defeat brain tumours, making a difference every day to the lives of people with a brain tumour and their families, funding pioneering research, and provide essential support for those affected to improve quality of life. They rely 100% on voluntary donations and we’re passionate about supporting this charity to drive forward cancer research, treatments and cure.

That’s why we turned the sale of our company jackets into an Arrow-wide charity initiative, with all proceeds going directly to The Brain Tumour Charity. So far, we’ve raised over £460 – an incredible achievement that the team should be hugely proud of.

And this is just the beginning! We’ve got lots more exciting activities that we can’t wait to launch – just watch this space.

To learn more about this charity and the amazing work they do, click here.

View our letter of thanks here.

Proud to be supporting the team at KFC UK as they take part in the Great British Spring Clean!

 

Over the last year, our outdoor spaces have proved themselves more essential than ever before and keeping them tidy has never been more important. This year, we’re proud to support KFC as they take part in the Great British Spring Clean campaign.

 

KFC restaurants across the country already undertake daily litter picks, but Tuesday 1st June saw all KFC teams and restaurants across the country take part in a national litter pick to tackle the litter problem around restaurants. It’s a great initiative, and a commitment that we’re excited to support.

 

Together, we’re keeping Britain tidier.

Arrow County are proud to announce that we have been awarded a Silver EcoVadis Medal, placing Arrow County in the 92nd percentile of over 75,000 companies assessed by EcoVadis.

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence, and collaborative performance improvement tools for global supply chains.

Head of Operations Marc Bailey commented:

“As a team, we were absolutely delighted to achieve the Silver Medal in our first assessment. The fact our work in sustainability has been officially recognised by EcoVadis is a huge achievement, and it doesn’t stop here – we’ve already starting work to achieve Gold standard in the very near future!”

This prestigious rating recognises our continued focus on providing a more sustainable way of working in an industry typically associated with harmful chemical and plastic use. The Ecovadis Silver Award is a great complement to our existing ISO14001 accreditation, and a fantastic way to recognise the hard work our team has been putting in to get this far.

We’re committed to developing a line of alternative products that reduce packaging waste, chemical use and plastic content, and our EcoVadis assessment has been a huge help in identifying further ways to develop our sustainability performance. Even better, we’re now able to share this result with our customers, and use our insight in sustainable practice to help build new relationships nationwide.

 

Purpose:The Purchasing Manager works within the Solutions function to provide best practice procurement, supply and stock management activities. Purchasing goods for resale to meet customer requirements including liaison and negotiation with suppliers, sourcing products from a global supply base and preparing and evaluating tenders. The PM will also be responsible for supporting the companies’ procurement strategy in order to deliver cost savings and process improvements and ensuring that the company’s competitive position is maintained and enhanced at all times.
 Reports to:Solutions Manager
Manages:N/A
Skills/Attributes Required:Ability to build and maintain effective relationships with staff, stakeholders and suppliers

Assertive, resilient and welcomes change

A proactive approach with regards to cost-saving and efficiency opportunities

Good interpersonal and influencing skills with proven ability to negotiate with suppliers

Ability to work along with other departments as a team player

Ability to communicate with confidence and build respect

Analytical, numerically astute with strong problem-solving abilities.

Computer skills, including Word, Excel, Access and company software program, ideally SAP Business One experience

Ability to manage time, work to schedules and follow procedures

A clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour

Education/Experience Required:Minimum 3 years direct procurement experience within a purchasing team ideally gained in a fast-moving, customer-focused business

Education to AS/A Level standard and/or 4 to 5 Grade A-C GCSE’s

Good demonstrated knowledge of purchasing, negotiation, commercial understanding and cost breakdown and evidence of cost savings achieved.

Certifications/Licenses Required:
Primary Responsibilities:Supplier Relationships

–        Manage relationships with existing suppliers and identify new alternative back up suppliers

–        Negotiate most advantageous commercial terms including maximising rebate agreements and early payment discounts to achieve product cost-saving targets

–        Maximise supplier contributions through Marketing budgets, transport discounts and other funding streams available

–        Liaise with suppliers to achieve supplier conformance to ACS requirements

Purchasing

–        Devise and implement individual strategy per supplier and supplier tier

–        Negotiating and administration of some non-stock purchasing contracts and agreements (GNFR) and capital expenditure

–        Competitively source new/special  products identified by the Insight team

–        Support the programme of product rationalisation working closely with the Product Manager

Management and Reporting

–        Maintain relevant reporting systems and define action plan  (eg Monthly Rebate report, Savings tracker, Supplier Overview report)

–        Represent the Company to suppliers, customers and others in a professional and courteous manner

Performance Objectives:On-time reporting. Manager meeting report (fortnightly); Board report, Rebate report, savings tracker report, Supplier overview report (all monthly)

Meet with Suppliers on a regular basis (minimum 4 per month), creating contact reports for each

Measure – Monthly

Achieve cost savings of target agreed and periodically reviewed on each product/category reviewed.

Measure – Monthly

 

NoResponsibilities/dutiesFrequency
1.Identify opportunities for cost savings and efficiency improvements. via benchmarking, negotiation, tendering & re-sourcing  and supplier rationalizationDaily
2.Identify opportunities for product rationalisation to improve leverage on fewer products with higher volumes in categories as appropriateAs required
3.Source new and special products competitively in aiding Insight to win new business at acceptable marginsDaily
4.Communicate all  requested price increases across the business and agree on action to be takenAs required
5.Liaise with all internal stakeholders using the required style of communication (verbal, written, face to face meetings)Daily
6.Complete Purchasing KPI reportsMonthly
7.Annually agree on rebate targets, monitor through the year and work with the Finance department to collect rebates accrued.Monthly
8.Assist with Quality System Reviews to ISO9001 standardAs required
9.Lead on all aspects of pricing reviews, competitive benchmarking activities and tender processes being undertakenAs required
10.Any other activities as assigned by management from time to timeAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]

The benefits of a fast and effective cleaning routine are becoming increasingly meaningful. With cleaning times up by over 20% since 2020 and use of cleaning chemicals at a record high, the challenge of maintaining a cleaning routine that is not only effective but cost-effective is real.

Add to this the growing issue of sustainability, and you are faced with solving one of the industry’s greatest challenges – but with our Quick & Easy range, anyone can. Quick & Easy has taken a market requirement for powerful, practical, and eco-friendly products and delivered on every count, allowing our customers to reduce their carbon footprint while boosting the efficacy of their own cleaning routines. Here’s how:

It has an automatic, mobile dosing system

Have you ever been frustrated with team efficiency when it comes to cleaning multiple environments and re-dosing? Or are your dosing methods causing you to over-use cleaning chemicals? With Quick & Easy, the trigger spray system automatically doses every spray, ensuring exact, accurate dosing for every operative (no training required!).

It eliminates walks back to the store cupboard

The built-in water cartridge (part of the automatic dosing system) can be refilled anywhere – eliminating unnecessary trips to central dosing stations and allowing truly ‘on the go’ cleaning. And once in, the cartridge is ‘closed’, meaning you use fresh, uncontaminated water every time – avoiding cross-contamination across cleaning environments.

It improves the health of your staff and clients

CLP-free in application, the foam spray ensures that the any risk of inhalation is eliminated – and with an estimated 32% of cleaners suffering from respiratory illness, this could not be more important. As part of our Greencare range, all chemicals are 100% safe for people and nature, giving you (and your cleaning workforce) peace of mind.

One reusable trigger spray head cleans more than one area

With a choice of six multipurpose concentrates, Quick & Easy is truly an all-in-one cleaning solution. Each can be carried around in our tailored Quick and Easy belt, meaning with just one reusable trigger spray head you can clean your entire facility – helping consolidate chemical ranges, minimise potentially hazardous chemical storage and reduce cleaning costs, guaranteeing the supply of essential chemicals.

It eliminates chemical waste

When manually dosing chemicals, the unused product must be thrown away at the end of a given period, meaning cleaning teams can inadvertently accumulate a huge amount of chemical waste. Here, with chemicals dosed spray-by-spray, no chemical is wasted – and with each cartridge covering over 1130m2, it has a huge impact. Additionally, unlike most chemicals, the foam application means no chemical is lost as ‘mist’ into the air.

It is truly ‘green’

Quick & Easy is Cradle to Cradle GOLD standard – a new standard of environmental sustainability that seeks not simply to remove environmental harm but eliminate it. Every aspect of the product, from sourcing to manufacture, is 100% eco-friendly and, thanks to our unique Greensavings® calculator, you can track the improvements to your carbon footprint too!

Want to know more? Our friendly team are here to help – simply contact [email protected] or phone 01743 283600 with your enquiry. And remember, for April only, you can get 50% off your Quick & Easy starter pack…

As we take the first cautious steps out of lockdown, now is the time to consider just what your ‘new normal’ will look like.  Cleanliness has always been important, but now cleaning is part of a business’s survival strategy.

As we learnt last year, maintaining hygiene is one of the best lines of defence against coronavirus. Post-pandemic, cleaning times and procedures are rapidly spiralling out of control, and now it’s only those who shift tactics and clean smarter, not harder, who will be able to keep their facilities truly ‘safe’.

That’s we we’ve partnered with Zonitise to bring you their new Surface range. It’s the UK’s first antimicrobial coating leaving surfaces constantly self-sanitising for over 6 weeks per application – now available in 500ml and 5L sizes.

More than simply a disinfectant, the Zonitise coating provides the same protection as physically disinfecting your surfaces every 10 minutes – and with proven efficacy against harmful pathogens including SARS COV 2, MRSA and norovirus, its ‘constant kill’ action helps reduce surface bacteria load by a whopping 90%!

You’re not just creating a new normal but better normal for everyone.  Want to find out more? Join our Zonitise webinar on the 23rd of April by clicking below – we look forward to seeing you!

For more information or advice, simply call us on 01743 283600 or email [email protected].

Here at Arrow, charitable work is one of our key company values, and we are committed to supporting charities locally and nationally.

That’s why this month we’ve joined in with the RRT’s Food Box initiative to support families facing food poverty. It’s the first time for three months that our children have gone back to school, but for many children – shockingly – it’s going to school hungry. With millions of workers across the UK remaining furloughed or out of work, food poverty levels have skyrocketed – and as our children return to school, it’s more important than ever that they have access to the food they need to grow and learn.

With over 32,000 food boxes delivered during the Coronavirus pandemic, and containing enough food to support a family of four for a week, these food boxes really are a lifeline for families struggling. That’s why we’re so glad we’ve been able to support our community during this difficult time. It was great to take some time out to deliver these, and understand just how much they will benefit our children every day.