The most common injuries at work come from slips, trips and falls according to the Health and Safety Executive. These injuries “cost employers over £512m per year”. It is clearly an owners or employer’s responsibility to reduce the risk to visitors and staff so what do you need to know?

Design

Correct design of surfaces and the working environment can be a big factor in mitigating and managing risks for the long term. Make sure that when new build or refurbishment is planned that creating low risk environments is one of the top priorities of the designers a long with functional and aesthetic design requirements.

Falls Risk Assessment

You may not have the luxury of managing an environment that is designed with risk reduction in mind, so identifying the risks in your work space is the next key step. The outcome will be to demonstrate that you are doing enough to prevent harm.

Consider what risks in your environment may lead to slip or trip injuries, and decide what suitable and effective control measures will prevent these types of accidents. Concentrate on the real risks – those that are most likely to cause harm. Think about how accidents might happen and who might be harmed.

This can be done by:

  1. Asking your employees what they think the hazards are, often they notice things that are not obvious to more casual observers and they may have some ideas on how to control the risks;
  2. Using the hazard-spotting checklist and slips and trips mapping tool (see below) to help you identify problem areas
  3. Put control measures into practice

The main causes of slips, trips and falls in the workplace are:

  • uneven floor surfaces
  • unsuitable floor coverings
  • wet floors (leaks, cleaning or spillages)
  • changes in levels
  • trailing cables
  • poor lighting
  • poor housekeeping

Follow this easy 5-step Falls Risk Assessment process (recommended by the Health and Safety Executive) to take control of slips trips and falls

  1. Look for slip and trip hazards around the workplace, including floor coverings and their condition, uneven floors, trailing cables and areas that are sometimes slippery due to spillages. Don’t forget to include any outdoor areas, remembering that weather conditions may be a factor.
  2. Decide who might be harmed and how. Who comes into the workplace? Are they at risk? Are some groups more at risk than others?
  3. Consider the risks. Are there already measures in place to deal with the risks? Are floor coverings suitable for the area and the work carried out there? What cleaning and maintenance systems are in place? Are regular inspections carried out? Are employees instructed to keep traffic routes clear?
  4. Record your findings if you have five or more employees.
  5. Regularly review the assessment. If any significant changes take place, make sure that precautions are still adequate to deal with the risks.

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Public perception of an organisation can be set in stone once a visitor has used the washroom so keeping them in top condition is vital. Washrooms deliver another important function in delivering improvements in public or workplace hygiene. Choosing the right washroom solutions can lead to a marked improvement in facilities management performance and the user feedback rankings of any organisation.

Hygiene

Maintaining hygiene standards according to the right legislation for your type of organisation is essential and high hygiene standards make washrooms more appealing to staff and visitors. Diligent cleaning regimes using the right commercial washroom supplies is essential. Trusted suppliers will often be able to assist you in regular reviews of cleaning protocols and the most innovative washroom solutions.

In addition to the daily cleaning regime, planned routine deep cleans are important to keep standards up. It is worth rotating staff across different locations to carry this out as familiarity can often mean more challenging areas can get over looked.

Flooring

Flooring type can have a significant effect on standards of cleanliness and hygiene. Floor tiles allow bacteria to thrive in grout lines and unseen crack and crevices. Smooth floor surfaces are easy to clean, but can create slip hazards; therefore, the safest and most hygienic washroom solution is anti-slip safety flooring.

Whatever your flooring, using the right commercial washroom supplies is paramount. Different surface types and materials may require specific washroom products to do the job effectively. Our helpful E-guide “5 Easy Steps to Improve Floor Cleaning” can help you with this.

Hand Drying

A frequently debated topic about washrooms is hand drying system choice, particularly hot air dryers Vs paper towels. In 2013, the NHS reviewed over 10 studies in this area and found that paper towels win out all round. One study found that 10 seconds of using a hot air dryer was associated with more bacteria on the hands than not using a dryer at all. This is because harmful bacteria are often recirculated by hot air dryers. Children are most at risk as their faces are at a similar level to most driers.

Innovative paper hand drying systems can reduce costs as well as improve standards.

Odour

Many studies have shown reactions to odours and our olfactory likes and dislikes are based purely on emotional associations, with even the power to alter people’s moods. This means if your washrooms have bad odours, people can write them off even before seeing them.

Odours are easy to fix but do require specialist knowledge about their root cause and the correct washroom supplies to fix the problem. Fixing the problem is about choosing the right washroom supplies that will eliminate the odour at the source rather than simply masking the small. Again, this is a good area to seek out a trusted experienced supplier who can help pinpoint the problem.

 

Walls and surfaces

Tiled walls are notoriously difficult to clean properly. Like tiled floors, the main problem lies in the fact bacteria gathers on grout lines and can be extremely difficult to sanitise successfully. When designing or re-furbishing washrooms, carefully consider wall cladding. Solid Grade Laminate (SGL) is a good choice which is completely impervious to water and comes in a huge range of colours and finishes, meaning you can have a washroom that’s highly functional, but still looks slick.

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The London Cleaning Show held their innovation awards this week on the Tuesday of the event and we are delighted to announce that our eco-friendly Quick and Easy product won the “Best Product Innovation” award for the cleaning product category.

Recognising over the past few years the need for truly sustainable cleaning products, we are thrilled that Quick and Easy has had the recognition it deserves.

Eco-friendly cleaning products have been growing in popularity within the UK cleaning market for many years, but the standard and performance of products have not been consistent and comparable to the chemical alternatives. We firmly believe that cleaning performance does not have to suffer as a result of caring for the environment.

Quick and Easy goes above and beyond on both performance and sustainability levels – that’s why we have brought it to the UK market. Recognising the superior performance and usability of the product over other green alternatives, we knew this was a truly innovative step forward in the world of green cleaning.

It’s not just its green credentials that have contributed towards its award winning status; it is also very practical and safe for the user. The multiple cleaning solutions, automatic dosing and tailored belt allow the user to move through a facility efficiently and effectively, completely eliminating the need to return to the cleaning store.

We’re committed to bringing the latest innovative products to our customers and actively seek out the most practical products by keeping on top of the latest industry news and events. This is how we found Quick and Easy, the most practical and eco-friendly products we have found in the industry. It has innovatively filled a gap in the UK market and brings a new dimension to the phrase “green cleaning”.



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For some, choosing suppliers is a hassle, and trying to find a supplier that suits you has its challenges. Yet, choosing suppliers gives you the chance to improve your service, reduce cost, develop a fresh perspective, all to help make improvements to your current practices.

There are so many advantages to choosing a supplier and it’s really easy. Here are 4 ways to change your perspective and really test the market when choosing the right cleaning and janitorial product supplier.

1.Find out how much they know about what you do

Find a supplier that will answer questions or carry out a workplace assessment. These assessments are a great opportunity to find out what a supplier can do for your organisation. Discover how they work and learn their approach. These assessments, help support your organisation and can help with improvements. Instead of viewing the selection process of a supplier as a hassle, use it as a chance to connect with the best in the business.

2.Consider Achievements

Look at the entire business. Are they accredited? How do they treat their employees? Look for a supplier who is well established and has won awards in the cleaning and hygiene supplies industry. Suppliers who strive for perfection will guarantee your organisation gets the best service. Read their case studies to help you find the best results, this will help you make the right choice.

3.Do Your Homework

Before selecting any supplier, you want to make sure you gather as much evidence as possible. Find out whether the cleaning supplies company you are looking at provides helpful information to their customers. Read their blog posts, look for “How to guides”, and helpful product information. Carrying out some online research is an excellent way to find out the general ethos of the supplier. Assess a suppliers’ capability, customer service and compare prices.

4.Understand how they would advise and support you

A strong business partnership with a good cleaning and hygiene supplier can help amend your perspective. Having a supplier, you can depend on, communicate delays, and take on a leadership approach, is the type of service you need to lighten your load and change your perceptions. Set them some scenario task and ask questions like “what would you do if we ran out of a chemical, needed urgently on a Friday morning?” or “How can you be certain that my deliveries will arrive when I need them?”

By considering these 4 simple steps you are on your way to changing your perspective and techniques when choosing cleaning and janitorial suppliers. This process doesn’t have to be a hassle. it’s an opportunity to improve the performance in your organisation, so take it.

Download our Winter Maintenance Advice leaflet here

Green cleaning with no compromise on performance

We are delighted to announce that we’re the exclusive UK distributors for an award winning new cleaning product QUICK AND EASY that delivers professional cleaning results without compromise with a revolutionary mobile dosing system that is safe, green, practical and powerful.

We know that many organisations have a strong desire to embrace more sustainable cleaning processes but have become frustrated with the results that they get from green cleaning formulations. But not anymore as Quick and Easy sets new standards in performance, sustainability, user safety as well as productivity.

The innovative foam spray head automatically dilutes the QUICK & EASY concentrated formulas for easy, exact and safe dosing. The foam ensures improved product utilisation with effective contamination reduction, when compared to conventional cleaning sprays.

Four powerful and effective QUICK & EASY formulations means that there is one for all main cleaning requirements, and they are quick and easy to swap at the point of use:

  • Tanex Performa – Stain removal
  • Sanet Daily – specifically for washrooms
  • Tanet Interior – all round surfaces cleaner
  • Grease Off – Specifically for kitchen use

QUICK & EASY complies with a new standard of environmental sustainability, Cradle to Cradle. The robust accreditation process only certifies products that are sustainable and all formulations are “Gold Certified”.

All ingredients are certified as safe for people and nature, the innovative automatic dilution of the product makes it “CLP free in application”, recognising that it is free from hazardous materials as set out in the EU CLP Regulation on classification, labelling and packaging of substances.

The QUICK & EASY belt, combined with a water cartridge that can be refilled anywhere, means this is a portable and powerful system that ensures cleaning professionals are as productive and efficient as possible.

As the UK’s exclusive distributors of the QUICK & EASY innovative cleaning solution we are delighted to answer any questions you may have so get in touch?

For more information, please visit the new QUICK AND EASY website or come and visit us at the London Cleaning Show, where we will be specifically introducing this product to the UK Market.



Find out more about Quick and Easy




 

There are two key “green” standards that are regularly used by product manufacturers “Ecolabel” and “Cradle to Cradle” but how green are they and what do they really mean?

What is Ecolabel?

Ecolabel is a EU government backed labelling scheme primarily for food and consumer items, but is sometimes used for commercial products such as cleaning products. The Ecolabel is a voluntary accreditation available to show that a product meets the EU environmental government regulations.  Companies adopting this standard are either manufacturers, importers, wholesalers, or retailers”.  As an EU standard, with Brexit looming, Ecolabel could become less relevant in the UK?

In recent years, in addition to government schemes like Ecolabel there have been a number of “green” labels all attempting to create the impression that these products are 100% eco-friendly. However, there are significantly varying standards and requirements across these various marks.

How green is Ecolabel?

Industries are slowly becoming aware that environmental concerns must be taken seriously. The Ecolabel is a recognised symbol and this acts as a benefit for the products and manufactures. Yet, a product with the Ecolabel sticker doesn’t have to be 100% green but can have green “elements” or just one element. Typically, this is around the biodegradability of the chemicals and often whether the waste water contains surfactants. Once the Ecolabel is granted the applicant must keep their products up to date and ensue they are taking the responsibility promised on the packaging.

What is Cradle to Cradle?

Cradle to Cradle takes a more holistic approach across the products life-cycle. It’s an independent standard and the ethos of the company is to offer 100% Eco-friendly cleaning products. It aims to ensure an “optimistic agenda for the continuous support around social issues, environmental and economic concerns”. The Cradle to Cradle standard has created five key categories used to highlight all green commercial elements.

Cradle to Cradle Categories

  1. Material Health – Recyclable packaging
  2. Material Reutilization – Using only natural ingredients for the cleaning agents
  3. Renewable Energy and Carbon Management
  4. Water Stewardship -Using water responsibly protecting rivers and streams.
  5. Social Fairness – Exposure of people working with/coming into contact with the products

These five aspects are fundamental parts of the Cradle to Cradle standards and their total requirement ensures all products are carefully and completely considered. One of the most important things to remember is that going green often can save money.

We are committed to the issue of hygiene in the workplace and we make this an intrinsic part of our mission and values. We are a customer and employee centric organisation that prides itself in building a culture of innovation and excellence. It is embedded into our organisational DNA and drives our approach to build productive partnerships to our clients.

Over the past few months we have evolved our value proposition and have simply narrated the culture that we currently embrace and have embraced for the past 40 years.

We aim to inspire you to rethink traditional approaches to cleaning. We’re passionate about helping you improve standards, reduce costs and ensure compliance while being environmentally responsible. We have identified how we can help you and it is through these three processes:

  • Advise
  • Supply
  • Support

We have built structured and responsive teams around these core delivery principles, to ensure that our organisation has the flexibility to deliver superior customer experience.

We stand out from the crowd because we can Advise. Our knowledgeable ‘Insight Team’, provide expert advice to help you find new and improved ways of working. We aim to help you source better performing products and support you in your drive for improvement.

Our ‘Solutions’ and ‘Fulfilment’ Teams take pride in ensuring that our supply is highly personal and responsive, exceeding expectations. Quality and performance runs through our core at Arrow. We listen to our customer requirements to ensure we can meet your needs on a regular basis.

We provide unparalleled support through our dedicated ‘Simplicity’ and ‘Response’ teams, who make it their business to make your life easy. They take ownership of your question and support you until you find a resolution. We go above and beyond the call of duty and every member of our team is hardworking, trustworthy and friendly, ensuring you get exactly what you need, when you need it.

This is what we call the Arrow Way.

With our new story, we have relaunched our website and created a corporate image that reflects our customer centric culture. We hope you like it!



Find out more about how we can advise you




Part of being successful in the cleaning industry is staying on top of your occupation. Trade shows and conferences are imperative for your professional growth and development.  It’s not always possible to attend every single event but on the 14th -16th March 2017 London Excel will be holding the biggest cleaning show in the capital and you must attend. These events, are designed to bring together facilities managers, suppliers and buyers.

At Arrow County, it’s our duty to inspire cleaning professionals to help reconsider traditional methods and share better standards. We aim to support you in your sustainable working. The need to find better ways of doing things, is rapidly becoming critical and this is often driven by wanting success.

So, what are the benefits to attending this year’s cleaning show? Here are 5 reasons why you need to be there.

  1. Seminars

Attending industry events, ensure you get to hear some of the best speakers in the business. Learning from the experts is an excellent opportunity to grab a few new ideas. Bring a note pad and pen or if you’re technical, a digital device you can take notes on.

  1. Meet New People

Meeting people at events is an excellent way to grow your network. By meeting new suppliers and people in your industry you can learn better innovate ways of working. You may need some fresh ideas or a new method, these events, allow you to grow in ways you may have not been able to working alone.

  1. See Latest Equipment

At The London Cleaning Show new equipment will be on display. This is the perfect opportunity to try before you buy. Find out how the best industry tools work, discover new techniques and you may even get a discount on prices.

  1. Sign Up For More Information

You get a chance to sign up to the best content and industry information. You can create accounts, set up logins and get support if needed. The suppliers and teams are there to speak to you and can help you seek the advice and support you may need. You’ll receive free brochures, leaflets and flyers to help remind you on how to proceed in your requests.

  1. Get an Immediate Response

You can ask questions and get an immediate response. The experts will be available to talk to you and spend as much time as you need. This one to one personal approach is a great way to get to know the suppliers and is an excellent opportunity to build relationships.

 

At Arrow, we do things differently and provide not just exceptional personal customer support and service, but also an insight led approach to ensure we understand your specific needs and objectives.

We take our time to conduct:

  • Detailed investigations of current operations to help identify potential alternative ways of working or tooling. This helps in the delivery of agreed business objectives, such as hygiene improvement or reducing costs.

We work hard to ensure that:

  • We provide responsive and knowledgeable teams. They provide our high quality, dependable customer service and this approach means our customers come back time after time. Our knowledge and advice services are at the heart of everything we do to help our customers.

By harnessing our expertise, you can:

  • Rely on us to help you meet your objectives.

Following on from a very successful event in Manchester last year, we’re pleased to announce that we will be exhibiting at The London Cleaning Show. Held on the 14th – 16th March 2017 at the Excel. The London Cleaning Show is the biggest event in the cleaning sector. With over 100 companies exhibiting the event includes a comprehensive seminar programme, and the CSSA Awards. You do not want to miss this occasion, especially if you’re involved in the cleaning and services industry.

We will be focusing on how we help you solve your problems through our new Advise, Supply, Support story, as well as demonstrating our product innovation abilities. Innovation is a huge aspect of what we can offer to our customers and we will have a dedicated area on our stand that will cater for all innovation questions you may have.

This year we’ll also be holding a competition for visitors to win an APPLE WATCH! This prize is inside a box and only the visitor with the correct code will be able to open it – fancy your chances? To enter our competition, register below. Make sure you don’t miss out and visit us at stand C23.

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If you’re still unsure or haven’t taken steps to becoming a greener organisation, you are missing out on some excellent opportunities. Going green is not just a trend, sustainability is important, and it makes uncompromising economic sense. In 2014, Tesco announced that it will reduce emissions from stores and distribution centres by half in 2020 and that it will become a zero-carbon enterprise altogether by 2050. Companies such as Tesco, are not committing to environmental goals out of the goodness of their hearts, the reason for their actions is a simple yet powerful realisation that the environmental and economic footprints are most often aligned. In 2007 M&S started a sustainability initiative that predicted over time would cost them £200m, however by 2012 it had saved them £105m.

Get started on a sustainable path with these 6 simple benefits.

1. Improve Your Brand Image

Why wait? Go green today. Boost your brands image, get noticed and become a recognised green conscious brand. It’s an excellent opportunity for PR and Social Media campaigns. The public and businesses like to connect with organisations who support green values. A sustainable brand gains attraction and helps increase usage and revenue.

2. Build A Community

Going green is an excellent opportunity to build a sense of community around your organisation. Go and get your locals involved, it’s a great way to attract customers to your establishment. Send out newsletters and e-mails to give your customers or visitors a chance to support your green inducements.

3. Safer Working

By using eco-friendly cleaning products, instead of frequently exposing your staff to chemical cleaning solutions, offers greater long term staff protection and shows them you care about them. Making a change to your cleaning chemical usage improves air quality and forms a safer working environment.

4. Increased Productivity

Living a healthier lifestyle increases your productivity, when your staff feel good they work harder and faster. Green products make people feel happier, and a sense of accomplishment is felt when doing something positive for the environment.

5. Be a Thought Leader

When your organisation decides to go green, you set a high standard for others to follow. Becoming sustainable is an excellent opportunity to take the lead. You can introduce new practices and get a head start on your competition. You can begin to separate yourself from others who are in the same industry as you. Thought leadership allows you to educate those in your industry, giving support when needed.

6. Make A Saving

Organisations are always battling with their budget constraints; however, an excellent money- saving tactic is using green cleaning and hygiene products. Green cleaning solutions last longer and make a positive difference to the environment. Going green is a smart strategy and many rewards are often reaped from making this choice.

By now you understand the economic benefits to green cleaning, but if you still need convincing, have a look at our guide to 7 Surprising Business Benefits of Adopting More Sustainable Cleaning Regimes.

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