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The Opportunity:

  • To work in a progressive company, one of the only SMEs in Shropshire to hold the Gold Investors in People accreditation, offering a variety of benefits including flexible working opportunities and other company benefits.


Purpose of Role:

  • Make telephone contact with mainly potential but also some existing customers, to inform them about the company’s products and service – using and preparing scripts, to obtain appointments for sales personnel.


Key Responsibilities:

  • Create, manage and segment regular outbound communication to prospect mailing list (by market/role).
  • Review and follow-up outbound communications to convert leads into sales opportunities – identifying KDMs, creating customer profiles and booking meetings.
  • Interact professionally with potential customers via phone and email, to discover their business needs and develop a positive business relationship.
  • Assess and analyse prospects’ current process and requirements to facilitate the sales process and develop value propositions.
  • Provide engaging and articulate information about Arrow’s value proposition to potential customers.
  • Maintain well organised, up-to-date and accurate sales information and activity reports in Salesforce CRM system and sales lists.
  • Management of post-event lead input and follow-up through SalesForce campaigns.
  • Develop a strong knowledge of Arrow’s products and services and understand how their benefits meet customer’s needs in various market segments.
  • Work closely within the sales & marketing team and develop cooperative working relationships with all company colleagues.
  • Prepare and analyse Lead Generation reports – provide accurate progress information.
  • Adhere to company policies, procedures culture and business ethics.
  • Proactively look at how you can develop the role to achieve results.



  • Lead Generation – number of opportunities, meetings and contacts
  • Number of prospect conversations per week
  • Completion of agreed objectives


Key Skills:

  • High attention to detail
  • Organised
  • Good listening skills
  • Motivated, outgoing and energetic attitude
  • Focused
  • Effective and articulate communicator
  • Strong commercial acumen
  • Analytical
  • Creative
  • Team player

Submit your Cover Letter & CV to [email protected]

Job Purpose: Assist in warehousing and distribution functions to a professional standard to achieve maximum efficiency in the process of unloading, storing, picking and despatching products stored in the warehouse.

To be the communication champion of the Distribution Centre motivating employees to adhere to Company Policies and the Arrow Values.

Reporting to: Customer Fulfilment Team Leader

Job Duties: To assist the Customer Fulfilment Team Leader and the Ops Manager in the following areas:

  • Planning of loads in the warehouse
  • Induction of all agency staff to the highest health and safety standards and to the Company policies as required. E.g Code of Conduct
  • Ensure goods are delivered on time and to customers’ expectations and requirements
  • Dissemination of all colleague communications in a manner that motivates all employees.
  • Motivate and lead the team to according to Company procedures, policy and employment law
  • Monitor staff performance on a daily basis
  • Ensure Health & Safety and housekeeping compliance in warehousing, material handling, and shipping requirements in accordance with Company policy and government legislation
  • Take responsibility for the security of the building and stock integrity
  • To assist in the planned maintenance of delivery vehicles, machinery and equipment
  • Investigate and take corrective action on department errors



  • Communicator – Good communication skills, friendly, personable and direct
  • Strong Leadership and People Management Skills – Ability to motivate and lead a team, build on the skill sets of staff
  • Personal Style – Highly motivated and energetic self-starter with results orientation to complete tasks within time frameset. Ability to work calmly under pressure
  • Planner – Good planning, delegation and organisational skills
  • Customer Service – passionate about delivering excellent customer service


 Experience as a warehouse operative.

 Performance Objectives:

  • Less than 0.5% pick accuracy
  • 68% sales value delivered via Arrow’s own transport
  • 93 units per hour
  • Stock integrity
1Daily spot checks of all warehouse activities to ensure all processes are being completed accurately and satisfactorilyDaily
2Propose solutions to areas of underperformance and implement corrective actionDaily
3Meet daily with Customer Fulfilment Team Leader to report on daily workload, progress prior week, forthcoming activities, any department errors/issuesDaily
4Audit warehouse activities and housekeeping standards weekly and implement corrective actions as necessary Ensure all areas are clean and clutter-freeDaily
5Ensure conformance with Health and Safety proceduresWeekly
6To assist in cycle count and achieve KPI’sWeekly
7Sign in and out all agency vehicles including downloading of Agency tachometers.As required
8Deputise for Customer Fulfilment Team LeaderAs required
9Carry out any reasonable request from management that may fall outside the normal scope of the job but that may come about occasionally.As required
10Arrange the Health & Safety induction for all agency staff with the Office Coordinator.As required
11Undertake warehouse/logistics process induction and signoff of all agency personnel, documented signed and filedAs required

Submit your Cover Letter & CV to [email protected]

Purpose:The Purchasing Manager works within the Solutions function to provide best practice procurement, supply and stock management activities. Purchasing goods for resale to meet customer requirements including liaison and negotiation with suppliers, sourcing products from a global supply base and preparing and evaluating tenders. The PM will also be responsible for supporting the companies’ procurement strategy in order to deliver cost savings and process improvements and ensuring that the company’s competitive position is maintained and enhanced at all times.
 Reports to:Solutions Manager
Skills/Attributes Required:Ability to build and maintain effective relationships with staff, stakeholders and suppliers

Assertive, resilient and welcomes change

A proactive approach with regards to cost-saving and efficiency opportunities

Good interpersonal and influencing skills with proven ability to negotiate with suppliers

Ability to work along with other departments as a team player

Ability to communicate with confidence and build respect

Analytical, numerically astute with strong problem-solving abilities.

Computer skills, including Word, Excel, Access and company software program, ideally SAP Business One experience

Ability to manage time, work to schedules and follow procedures

A clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour

Education/Experience Required:Minimum 3 years direct procurement experience within a purchasing team ideally gained in a fast-moving, customer-focused business

Education to AS/A Level standard and/or 4 to 5 Grade A-C GCSE’s

Good demonstrated knowledge of purchasing, negotiation, commercial understanding and cost breakdown and evidence of cost savings achieved.

Certifications/Licenses Required:
Primary Responsibilities:Supplier Relationships

–        Manage relationships with existing suppliers and identify new alternative back up suppliers

–        Negotiate most advantageous commercial terms including maximising rebate agreements and early payment discounts to achieve product cost-saving targets

–        Maximise supplier contributions through Marketing budgets, transport discounts and other funding streams available

–        Liaise with suppliers to achieve supplier conformance to ACS requirements


–        Devise and implement individual strategy per supplier and supplier tier

–        Negotiating and administration of some non-stock purchasing contracts and agreements (GNFR) and capital expenditure

–        Competitively source new/special  products identified by the Insight team

–        Support the programme of product rationalisation working closely with the Product Manager

Management and Reporting

–        Maintain relevant reporting systems and define action plan  (eg Monthly Rebate report, Savings tracker, Supplier Overview report)

–        Represent the Company to suppliers, customers and others in a professional and courteous manner

Performance Objectives:On-time reporting. Manager meeting report (fortnightly); Board report, Rebate report, savings tracker report, Supplier overview report (all monthly)

Meet with Suppliers on a regular basis (minimum 4 per month), creating contact reports for each

Measure – Monthly

Achieve cost savings of target agreed and periodically reviewed on each product/category reviewed.

Measure – Monthly


1.Identify opportunities for cost savings and efficiency improvements. via benchmarking, negotiation, tendering & re-sourcing  and supplier rationalizationDaily
2.Identify opportunities for product rationalisation to improve leverage on fewer products with higher volumes in categories as appropriateAs required
3.Source new and special products competitively in aiding Insight to win new business at acceptable marginsDaily
4.Communicate all  requested price increases across the business and agree on action to be takenAs required
5.Liaise with all internal stakeholders using the required style of communication (verbal, written, face to face meetings)Daily
6.Complete Purchasing KPI reportsMonthly
7.Annually agree on rebate targets, monitor through the year and work with the Finance department to collect rebates accrued.Monthly
8.Assist with Quality System Reviews to ISO9001 standardAs required
9.Lead on all aspects of pricing reviews, competitive benchmarking activities and tender processes being undertakenAs required
10.Any other activities as assigned by management from time to timeAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]

Purpose:To undertake necessary support and assistance to external sales representatives to enable the retention and development of existing customer accounts


Reports to:Customer Insight Manager
Skills/Attributes Required:Team Player – Must be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing

Attitude – A ‘can-do’ attitude. Reliable, enthusiastic and conscientious. Self motivated and able to work without supervision. Ability to take the initiative and be ambitious in improving personal performance. Clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour and attention to detail

Commercial – Clear understanding of margin importance

Critical Thinking – Ability to analyse and interpret data and take appropriate action in order to maximise sales volume and value

Account Management skills – Excellent interpersonal skills to develop and nurture customer relations particularly via telephone

Self Motivated – Self driven desire to get tasks completed and within agreed timeframes

Communication – Excellent communication skills, both verbally and written that encourage customer confidence and improve customer satisfaction and loyalty

IT – Proficient with MS Office functionality – Word, Excel, Powerpoint etc. Knowledge of SAP-B1, Sales-I and Salesforce would be a bonus


Time Management – Able to prioritise activities and effectively manage own time to a high standard

Education/Experience Required:Secondary education with at least 4/5 GCSE passes (A-C), and further education at NVQ level or higher.

Proven track record of proactively working with customers on a daily basis with particular emphasis on telephone techniques

Certifications/Licenses Required:


Primary Responsibilities:Proactively speak to customers on a daily basis.


Book face-to-face meetings with customers.


Support the relevant external sales representative by developing and maintaining relationships with personnel at all levels within customer organisations to increase loyalty to Arrow and grow revenue streams.


Be a pivotal point of contact internally to ensure smooth running of processes for customers within the relevant territory


Represent the company to the customer in a professional and efficient manner through effective account management techniques, telephone and email contact


Ensure the timely delivery of sales proposals/quotes and solutions to meet customer needs and objectives


Prepare and present necessary customer spend and analysis reports as and when required to include and not limited to; customer, profit, back order, and rebate reports.


Responsibility for associated tasks relating to COSHH for clients.


Attend meetings as and when required including and not limited to; weekly and quarterly sales team, operations and tender meetings.


Follow up of quotations, proposals, samples etc to customers as and when required.


Support on training and inductions for new starters within Insight Team.


Performance Objectives:Achievement of personal sales activity targets

Production of required report deadlines including submission of weekly KPI’s and personal review for the prior week to Customer Insight Manager every Friday


Follow up inbound opportunities within 3hrs

Complete task list and timesheets daily

Ensure CRM is kept up to date daily

Ensure sales opportunities pipeline is updated on a minimum weekly basis and opportunities are followed up assiduously

All quotes to be followed up within 24 hrs

No. Responsibilities/duties   Frequency
1To create and maintain strong and loyal relationships with customers in your territory and focus sectors based on service excellenceDaily
2Work with relevant Customer Insight Manager to ensure that whatever tasks arise to support the customer are actioned promptlyDaily
3Ensure customer complaints are brought to a satisfactory conclusionAs required
4Attend weekly team meetings and 1:1 review meetings and ensure actions are carried outAs scheduled
5Report and discuss any trends in competitor or industry activityAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]

We are looking for a great candidate to work remotely in the North of England

Purpose:To grow the company sales, increase profitability by developing business within the existing customer base, through new customers, new markets and/or new products and services
Reports to:Customer Insight Director
Skills/Attributes Required:Relationship builder – demonstrable ability to build deep and strong relationships with a diverse audience

Results-oriented – Sets high standards and possesses a high level of personal energy and stamina. Self-motivated and driven by the desire to achieve financial goals with a proven track record in managing clients and winning business

Advocate / Ambassador – Of the brand and the Company

Negotiator – Excellent negotiation skills. Able to promote Company as a value-add business partner and create deals that meet both the Company’s and the partners’ needs with a clear understanding of margin importance

Personality Style – Highly motivated and energetic self-starter with results orientation to complete tasks within time frameset. Ability to work calmly under pressure

Planner – Well presented with good planning and organisational skills

Communication – Excellent communication skills, both verbally and written that encourage customer confidence, improve customer satisfaction and loyalty

Values – Honesty and loyalty and integrity

Education/Experience Required:Secondary education with at least 6 GCSE passes (A-C), and  further education at a minimum standard of A level and/or NVQ

Minimum of 5 years proven experience in business development and face to face selling

Further training in sales & marketing and/or business development eg Diploma, certificate or Bachelor degree favourable but not essential

Proficient with Microsoft Office Word, Excel, PowerPoint, and experience in using CRM

Certifications/Licenses Required:


Valid driving licence and passport
Primary Responsibilities:Develops new revenue streams from new products and services, while optimising income from existing lines

Assists with sales proposals, tender responses, demonstration of company products to prospective customers and discussions with them concerning the ways in which the products solve their problems (meet their requirements)

Researches new business opportunities, identifies likely sales points, develops strategic plans and sales strategies, and undertakes presentations to and negotiations with prospective customers

Gathers intelligence on customers and competitors

Generates leads for possible sales

Follow-up sales activity

Formal proposal and presentation management and writing

Attends & represents the company at conferences and exhibitions

Presents at customer seminars & meetings

Carry out field sales visits to customers and prospects

Meet or exceed agreed sales and activity targets and profit margins

Performance Objectives:Achievement of personal and team sales targets

Achievement of personal sales activity targets

Achievement of agreed gross margin targets

Production of required reports deadlines

Follow up on-field sales action items within 24 hours of return

Follow up new contacts within 48hrs and visit within 2 weeks

Ensure CRM system is kept up to date and opportunities are logged and followed up assiduously

Act in accordance with company work ethic, standards and protocol set out in the Company manual

Drive safely and look after the vehicle you are given


No. Responsibilities/duties   Frequency
1Maximize sales with an existing customer baseDaily
2To create and maintain strong and loyal relationships with customers in your territory and focus sectors based on service excellenceDaily
3Responsible to continually grow the business by increasing the product range purchased by customers within the limits of company stock lines and rangeDaily
4Increase the profitability of accounts and ensure gross margin goals are reached by utilizing pre-agreed company price program and structureDaily
5Display an enthusiastic and positive ‘can do’ attitudeDaily
6Create new leads and add new customersDaily
7Discuss all projects over £20k in value with the Customer Insight DirectorAs required
8Liaise with internal customer support  when necessaryAs required
9Manage company price increases (negotiating where necessary with customers), as directedAs required
10Ensure customer complaints are brought to a satisfactory conclusionAs required
11Attend weekly team meetings and 1:1 review meetings and ensure actions are carried outMonthly
12Attend Company Sales Meetings and present your results and progress reportsWeekly/Quarterly
13Report and discuss any trends in competitor or industry activity in legislationAs required
14Assist the accounts department with overdue accounts where applicableAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]

Purpose: Leads, empowers and development of our transport team. To grow and develop our own transport capabilities in line with our strategic plans.


Reporting to:                    Fulfilment Operations Manager


Responsible for:              O Licence, Logistics Planner and Drivers


Job Duties:

  • Safely and effectively manages our people, fleet, Carrier(s), Policy and Procedures
  • Identify risks, issues and Opportunities and deploy innovative solutions to improve on our Customer Experience
  • H&S, Environmental and O Licence compliance
  • Improve on and Deliver a Best in Class Service through our team
  • Increase Own transport reach through effective planning
  • Oversee the KPI’s for Logistics, actively seeking to identify and improve: efficiencies and reducing CTS.
  • Regular review of Carrier Management
  • Champions and instils “Customer First” approach. Understand and appreciate customer requirements and our quality standards.
  • Vehicle Maintenance and Transport Compliance
  • Excellent working knowledge of Transport Compliance and best practices.
  • Understands and meets company O Licence obligations, ensuring that appropriate controls and procedures are managed.
  • Plans driver resource strategically, tactically and operationally to utilise own transport to its maximum capacity.
  • Drivers Hours, WTD and Records


  • CPC – Certificate of Professional Competence (National as Minimum requirement)
  • Ideally 3 Years experience in similar role/environment
  • Customer, people and results centric
  • IT – ability to leverage software and hardware platforms to advantage
  • Strong interpersonal skills and the ability to work well as part of a team
  • Excellent people management and communicator
  • Positive attitude towards continued learning and growth.

KPI’s / Objectives:

  • Tender and identify right TMS to support OT capabilities
  • Gain transport accreditation – ie FORS
  • Increase own transport order % to 95% by end 2021
    • Working with CR on Customer Comms where required
  • Daily Reporting to Operations Manager on Transport Performance with action plan
  • Weekly reporting to HOD with actual Transport KPI’s
  • Monthly Reporting on Transport KPI’s
  • Achieve cost savings against budgeted Delivery Costs as a % of sale
  • Increase avg vehicle fill
  • Weekly audit of the fleet – Clean and Damage / Defect free
  • Carrier Management inc:
    • Monthly Meetings on SLA / Performance
    • KPI reporting
    • Tender

Download the job description here

Submit your Cover Letter & CV to [email protected]

Purpose:To be the in-house sales frontline of the company to customers, processing and expediting sales orders, building outstanding levels of customer relationships and resolving customer queries
Reports to:Customer Response Manager
Skills/Attributes Required:Good team player with excellent time management skills

Motivated, self-starter who can operate and achieve results with minimum supervision

Strong relationship development and communication skills to foster positive relationships both internally and externally

Realises the importance of customer service.  Always ensures that what is promised is carried out

Proven organisational skills

Aptitude to support the development of company sales

Excellent working knowledge of Microsoft Office Word, Excel and Outlook

General office skills with a high level of accuracy

A professional and courteous telephone manner and a confident response to phone and personal callers

A clear understanding of the company’s policies, particularly regarding acceptable standards of behaviour

Education/Experience Required:At least 2 years of proven customer service experience

Secondary education, possessing 4/5 A-C GCSEs or equivalent and/or some further education or NVQ level qualification

Certifications/Licenses Required:


Primary Responsibilities:     To take and process sales orders and enquiries promptly and accurately

To represent the company to customers and others in a professional and courteous manner

To ensure customer and other records are maintained and updated promptly and accurately

To pro-actively contact customers to agreed schedules as required in conjunction with members of the Customer Response Team

To act as the intermediary between the customer, Purchasing, Logistics and Sales for resolution of queries and issues arising

Maintain relationships with existing and potential customers in order to facilitate the growth of the business profitably

Performance Objectives:Performance data obtained from Key Performance Indicators and through reviews with Customer Response Manager

30/60/90 day Review

Customer satisfaction – number of orders inputted correctly at 99.6% by probation sign off

1.       Taking and expediting of sales orders, recording them on SAP and resolving any related problems/issues wherever possible, ensuring customers and sales personnel are aware of unexpected delivery delays, delivery problems and order shortagesDaily
2.       Send order confirmations by email to customersDaily
3.       Filing of customer confirmation ordersDaily
4.       Answering of the telephone as part of a team within 2 ringsDaily
5.       Managing and resolving customer enquiries, product queries, price queries, delivery queriesDaily
6.       Passing on to the Internal Sales Support any pricing or technical queries etc that cannot be resolved directlyDaily
7.       Contact customers to agreed schedules to obtain ordersDaily
8.       Checking all open orders on the system to ensure no deliveries are missedDaily
9.       Update the internal use price listMonthly
10.   Contact customers to book in deliveries as agreed with individual customersAs required
11.   Process paperwork for customer returns and pass to the warehouse teamAs required
12.   Process credits for customers following the return of goodsAs required
13.   Communicate with sub-contract warehousing facility for despatch of goods to the customerAs required
14.   Organising additional transport for urgent customer deliveries, including liaising with BDMs to confirm extra costsAs required
15.   Any other duties as directed by management from time to timeAs required
16.   Tracking of carrier deliveries on-line, for delivery date/time, damages, missing productsAs required
17.   Coordinate product dispenser fitting at customer sitesAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]

Purpose:To deliver goods to customers safely, promptly and correctly and in good condition whilst representing the Company to customers and others in a professional and courteous manner
Reports to:Customer Fulfilment Deputy Manager
Skills/Attributes Required:Working to legal requirements on drivers hours, records and tachograph operations

Geographical knowledge of delivery area plus the ability to read road maps

A clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour

Well presented appearance and good deportment at all times

Ability to accept constructive criticism from the supervisor

Ability to manage time, work to schedules and procedures

Demonstrate professional and courteous behaviour at all times, particularly to customers

Ability to operate unsupervised whilst undertaking deliveries

Ability to complete paperwork accurately

Education/Experience Required:Preferred of 5 years experience in medium or large-sized multi-drop delivery operations

Secondary education, possessing 4/5 A-C grade GCSE’s or equivalent and/or some further education or NVQ level

Certifications/Licenses Required:


Class C1 or C2
Primary Responsibilities:To deliver sales orders to customers safely, promptly, correctly and in good condition, obtaining customers signature

To load vehicles and check goods loaded to ensure accuracy of delivered orders adhering to transport regulations

To advise on access to customers’ premises, the most efficient vehicle schedules, routes and other distribution issues

Complete paperwork accurately and submit to Warehouse Office daily

Fulfil legal obligations in regard to tachograph records

To represent the Company to suppliers, customers and others in a professional and courteous manner

To pick sales orders (when required as directed by management), accurately and in good condition

Performance Objectives:Achieve 100% accuracy of delivered customer orders
Measure: Monthly (KPI)Submit completed, signed, delivery notes for all deliveries
Measure: Daily
1Driving the Company’s delivery vehicles safely, efficiently and in a responsible mannerDaily
2Conforming to legal requirements on drivers hours and the Highway CodeDaily
3Keeping the vehicles clean, tidy and in good conditionDaily
4Loading of vehicles and checking of goods loaded to ensure accuracy of delivered ordersDaily
5Routing vehicles to maximize efficiency whilst balancing customer requirementsDaily
6Assisting in warehouse operations as directed by the warehouse managementDaily
7Obtaining signatures / names of proofs of delivery (or collection) from customers and suppliers and returning the same to the main officeDaily
8Carrying out daily and weekly safety checks, reporting vehicle defects and damage promptly.  Ensure checks are carried out at the end of each week on the vehicle used that dayDaily/weekly
9Download data from driver card and vehicle digitachograph and upload to analysis providerBi-weekly
10Advising sales team of any customer or competitor informationAs required
11Any other activities as assigned by management from time to timeAs required

Download the job description here

Submit your Cover Letter & CV to [email protected]