Job Purpose: Assist in warehousing and distribution functions to a professional standard to achieve maximum efficiency in the process of unloading, storing, picking and despatching products stored in the warehouse.

To be the communication champion of the Distribution Centre motivating employees to adhere to Company Policies and the Arrow Values.

Reporting to: Customer Fulfilment Team Leader

Job Duties: To assist the Customer Fulfilment Team Leader and the Ops Manager in the following areas:

  • Planning of loads in the warehouse
  • Induction of all agency staff to the highest health and safety standards and to the Company policies as required. E.g Code of Conduct
  • Ensure goods are delivered on time and to customers’ expectations and requirements
  • Dissemination of all colleague communications in a manner that motivates all employees.
  • Motivate and lead the team to according to Company procedures, policy and employment law
  • Monitor staff performance on a daily basis
  • Ensure Health & Safety and housekeeping compliance in warehousing, material handling, and shipping requirements in accordance with Company policy and government legislation
  • Take responsibility for the security of the building and stock integrity
  • To assist in the planned maintenance of delivery vehicles, machinery and equipment
  • Investigate and take corrective action on department errors



  • Communicator – Good communication skills, friendly, personable and direct
  • Strong Leadership and People Management Skills – Ability to motivate and lead a team, build on the skill sets of staff
  • Personal Style – Highly motivated and energetic self-starter with results orientation to complete tasks within time frameset. Ability to work calmly under pressure
  • Planner – Good planning, delegation and organisational skills
  • Customer Service – passionate about delivering excellent customer service


 Experience as a warehouse operative.

 Performance Objectives:

  • Less than 0.5% pick accuracy
  • 68% sales value delivered via Arrow’s own transport
  • 93 units per hour
  • Stock integrity
1Daily spot checks of all warehouse activities to ensure all processes are being completed accurately and satisfactorilyDaily
2Propose solutions to areas of underperformance and implement corrective actionDaily
3Meet daily with Customer Fulfilment Team Leader to report on daily workload, progress prior week, forthcoming activities, any department errors/issuesDaily
4Audit warehouse activities and housekeeping standards weekly and implement corrective actions as necessary Ensure all areas are clean and clutter-freeDaily
5Ensure conformance with Health and Safety proceduresWeekly
6To assist in cycle count and achieve KPI’sWeekly
7Sign in and out all agency vehicles including downloading of Agency tachometers.As required
8Deputise for Customer Fulfilment Team LeaderAs required
9Carry out any reasonable request from management that may fall outside the normal scope of the job but that may come about occasionally.As required
10Arrange the Health & Safety induction for all agency staff with the Office Coordinator.As required
11Undertake warehouse/logistics process induction and signoff of all agency personnel, documented signed and filedAs required

Submit your Cover Letter & CV to [email protected]