Purpose:To deliver goods to customers safely, promptly and correctly and in good condition whilst representing the Company to customers and others in a professional and courteous manner
Reports to:Customer Fulfilment Deputy Manager
Skills/Attributes Required:Working to legal requirements on drivers hours, records and tachograph operations

Geographical knowledge of delivery area plus the ability to read road maps

A clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour

Well presented appearance and good deportment at all times

Ability to accept constructive criticism from the supervisor

Ability to manage time, work to schedules and procedures

Demonstrate professional and courteous behaviour at all times, particularly to customers

Ability to operate unsupervised whilst undertaking deliveries

Ability to complete paperwork accurately

Education/Experience Required:Preferred of 5 years experience in medium or large-sized multi-drop delivery operations

Secondary education, possessing 4/5 A-C grade GCSE’s or equivalent and/or some further education or NVQ level

Certifications/Licenses Required:


Class C1 or C2
Primary Responsibilities:To deliver sales orders to customers safely, promptly, correctly and in good condition, obtaining customers signature

To load vehicles and check goods loaded to ensure accuracy of delivered orders adhering to transport regulations

To advise on access to customers’ premises, the most efficient vehicle schedules, routes and other distribution issues

Complete paperwork accurately and submit to Warehouse Office daily

Fulfil legal obligations in regard to tachograph records

To represent the Company to suppliers, customers and others in a professional and courteous manner

To pick sales orders (when required as directed by management), accurately and in good condition

Performance Objectives:Achieve 100% accuracy of delivered customer orders
Measure: Monthly (KPI)Submit completed, signed, delivery notes for all deliveries
Measure: Daily
1Driving the Company’s delivery vehicles safely, efficiently and in a responsible mannerDaily
2Conforming to legal requirements on drivers hours and the Highway CodeDaily
3Keeping the vehicles clean, tidy and in good conditionDaily
4Loading of vehicles and checking of goods loaded to ensure accuracy of delivered ordersDaily
5Routing vehicles to maximize efficiency whilst balancing customer requirementsDaily
6Assisting in warehouse operations as directed by the warehouse managementDaily
7Obtaining signatures / names of proofs of delivery (or collection) from customers and suppliers and returning the same to the main officeDaily
8Carrying out daily and weekly safety checks, reporting vehicle defects and damage promptly.  Ensure checks are carried out at the end of each week on the vehicle used that dayDaily/weekly
9Download data from driver card and vehicle digitachograph and upload to analysis providerBi-weekly
10Advising sales team of any customer or competitor informationAs required
11Any other activities as assigned by management from time to timeAs required

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