|Purpose:||To undertake necessary support and assistance to external sales representatives to enable the retention and development of existing customer accounts|
|Reports to:||Customer Insight Manager|
|Skills/Attributes Required:||Team Player – Must be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing|
Attitude – A ‘can-do’ attitude. Reliable, enthusiastic and conscientious. Self motivated and able to work without supervision. Ability to take the initiative and be ambitious in improving personal performance. Clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour and attention to detail
Commercial – Clear understanding of margin importance
Critical Thinking – Ability to analyse and interpret data and take appropriate action in order to maximise sales volume and value
Account Management skills – Excellent interpersonal skills to develop and nurture customer relations particularly via telephone
Self Motivated – Self driven desire to get tasks completed and within agreed timeframes
Communication – Excellent communication skills, both verbally and written that encourage customer confidence and improve customer satisfaction and loyalty
IT – Proficient with MS Office functionality – Word, Excel, Powerpoint etc. Knowledge of SAP-B1, Sales-I and Salesforce would be a bonus
Time Management – Able to prioritise activities and effectively manage own time to a high standard
|Education/Experience Required:||Secondary education with at least 4/5 GCSE passes (A-C), and further education at NVQ level or higher.|
Proven track record of proactively working with customers on a daily basis with particular emphasis on telephone techniques
|Primary Responsibilities:||Proactively speak to customers on a daily basis.|
Book face-to-face meetings with customers.
Support the relevant external sales representative by developing and maintaining relationships with personnel at all levels within customer organisations to increase loyalty to Arrow and grow revenue streams.
Be a pivotal point of contact internally to ensure smooth running of processes for customers within the relevant territory
Represent the company to the customer in a professional and efficient manner through effective account management techniques, telephone and email contact
Ensure the timely delivery of sales proposals/quotes and solutions to meet customer needs and objectives
Prepare and present necessary customer spend and analysis reports as and when required to include and not limited to; customer, profit, back order, and rebate reports.
Responsibility for associated tasks relating to COSHH for clients.
Attend meetings as and when required including and not limited to; weekly and quarterly sales team, operations and tender meetings.
Follow up of quotations, proposals, samples etc to customers as and when required.
Support on training and inductions for new starters within Insight Team.
|Performance Objectives:||Achievement of personal sales activity targets|
Production of required report deadlines including submission of weekly KPI’s and personal review for the prior week to Customer Insight Manager every Friday
Follow up inbound opportunities within 3hrs
Complete task list and timesheets daily
Ensure CRM is kept up to date daily
Ensure sales opportunities pipeline is updated on a minimum weekly basis and opportunities are followed up assiduously
All quotes to be followed up within 24 hrs
|1||To create and maintain strong and loyal relationships with customers in your territory and focus sectors based on service excellence||Daily|
|2||Work with relevant Customer Insight Manager to ensure that whatever tasks arise to support the customer are actioned promptly||Daily|
|3||Ensure customer complaints are brought to a satisfactory conclusion||As required|
|4||Attend weekly team meetings and 1:1 review meetings and ensure actions are carried out||As scheduled|
|5||Report and discuss any trends in competitor or industry activity||As required|
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