Purpose:To undertake necessary support and assistance to external sales representatives to enable the retention and development of existing customer accounts

 

Reports to:Customer Insight Manager
Manages:N/A
Skills/Attributes Required:Team Player – Must be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing

Attitude – A ‘can-do’ attitude. Reliable, enthusiastic and conscientious. Self motivated and able to work without supervision. Ability to take the initiative and be ambitious in improving personal performance. Clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour and attention to detail

Commercial – Clear understanding of margin importance

Critical Thinking – Ability to analyse and interpret data and take appropriate action in order to maximise sales volume and value

Account Management skills – Excellent interpersonal skills to develop and nurture customer relations particularly via telephone

Self Motivated – Self driven desire to get tasks completed and within agreed timeframes

Communication – Excellent communication skills, both verbally and written that encourage customer confidence and improve customer satisfaction and loyalty

IT – Proficient with MS Office functionality – Word, Excel, Powerpoint etc. Knowledge of SAP-B1, Sales-I and Salesforce would be a bonus

 

Time Management – Able to prioritise activities and effectively manage own time to a high standard

Education/Experience Required:Secondary education with at least 4/5 GCSE passes (A-C), and further education at NVQ level or higher.

Proven track record of proactively working with customers on a daily basis with particular emphasis on telephone techniques

Certifications/Licenses Required:

 

Primary Responsibilities:Proactively speak to customers on a daily basis.

 

Book face-to-face meetings with customers.

 

Support the relevant external sales representative by developing and maintaining relationships with personnel at all levels within customer organisations to increase loyalty to Arrow and grow revenue streams.

 

Be a pivotal point of contact internally to ensure smooth running of processes for customers within the relevant territory

 

Represent the company to the customer in a professional and efficient manner through effective account management techniques, telephone and email contact

 

Ensure the timely delivery of sales proposals/quotes and solutions to meet customer needs and objectives

 

Prepare and present necessary customer spend and analysis reports as and when required to include and not limited to; customer, profit, back order, and rebate reports.

 

Responsibility for associated tasks relating to COSHH for clients.

 

Attend meetings as and when required including and not limited to; weekly and quarterly sales team, operations and tender meetings.

 

Follow up of quotations, proposals, samples etc to customers as and when required.

 

Support on training and inductions for new starters within Insight Team.

 

Performance Objectives:Achievement of personal sales activity targets

Production of required report deadlines including submission of weekly KPI’s and personal review for the prior week to Customer Insight Manager every Friday

 

Follow up inbound opportunities within 3hrs

Complete task list and timesheets daily

Ensure CRM is kept up to date daily

Ensure sales opportunities pipeline is updated on a minimum weekly basis and opportunities are followed up assiduously

All quotes to be followed up within 24 hrs

No. Responsibilities/duties   Frequency
1To create and maintain strong and loyal relationships with customers in your territory and focus sectors based on service excellenceDaily
2Work with relevant Customer Insight Manager to ensure that whatever tasks arise to support the customer are actioned promptlyDaily
3Ensure customer complaints are brought to a satisfactory conclusionAs required
4Attend weekly team meetings and 1:1 review meetings and ensure actions are carried outAs scheduled
5Report and discuss any trends in competitor or industry activityAs required

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