Purpose: Leads, empowers and development of our transport team. To grow and develop our own transport capabilities in line with our strategic plans.


Reporting to:                    Fulfilment Operations Manager


Responsible for:              O Licence, Logistics Planner and Drivers


Job Duties:

  • Safely and effectively manages our people, fleet, Carrier(s), Policy and Procedures
  • Identify risks, issues and Opportunities and deploy innovative solutions to improve on our Customer Experience
  • H&S, Environmental and O Licence compliance
  • Improve on and Deliver a Best in Class Service through our team
  • Increase Own transport reach through effective planning
  • Oversee the KPI’s for Logistics, actively seeking to identify and improve: efficiencies and reducing CTS.
  • Regular review of Carrier Management
  • Champions and instils “Customer First” approach. Understand and appreciate customer requirements and our quality standards.
  • Vehicle Maintenance and Transport Compliance
  • Excellent working knowledge of Transport Compliance and best practices.
  • Understands and meets company O Licence obligations, ensuring that appropriate controls and procedures are managed.
  • Plans driver resource strategically, tactically and operationally to utilise own transport to its maximum capacity.
  • Drivers Hours, WTD and Records


  • CPC – Certificate of Professional Competence (National as Minimum requirement)
  • Ideally 3 Years experience in similar role/environment
  • Customer, people and results centric
  • IT – ability to leverage software and hardware platforms to advantage
  • Strong interpersonal skills and the ability to work well as part of a team
  • Excellent people management and communicator
  • Positive attitude towards continued learning and growth.

KPI’s / Objectives:

  • Tender and identify right TMS to support OT capabilities
  • Gain transport accreditation – ie FORS
  • Increase own transport order % to 95% by end 2021
    • Working with CR on Customer Comms where required
  • Daily Reporting to Operations Manager on Transport Performance with action plan
  • Weekly reporting to HOD with actual Transport KPI’s
  • Monthly Reporting on Transport KPI’s
  • Achieve cost savings against budgeted Delivery Costs as a % of sale
  • Increase avg vehicle fill
  • Weekly audit of the fleet – Clean and Damage / Defect free
  • Carrier Management inc:
    • Monthly Meetings on SLA / Performance
    • KPI reporting
    • Tender

Download the job description here

Submit your Cover Letter & CV to [email protected]