Meet Our Team
Customer Response Team Leader
Amy is responsible for handling queries and for order processing. Amy is a friendly voice and will always try to help answer any questions you may have, to ensure that you continually have a positive relationship with us.
Bruce is our driving force. As Managing Director he oversees all business operations, developments, strategic direction and ensures that we maintain our own high standards when it comes to customer service.
Charné is part of our Customer Insight team and is responsible for co-ordinating all the activities of the department. With a background of face to face customer liaison, Charné understands what is required to fulfil all your requirements from COSHH data sheets to order forms, from management data information to chemical dilution wallcharts
Customer Fulfilment Specialist
Dave works in the Arrow Distribution Centre offloading supplier’s/contractor’s vehicles and picking sales orders, ensuing that the correct products and quantities are picked and that their condition and packaging is satisfactory.
Debbie deals with inbound customer queries, resolving customer problems and responding to enquiries on a daily basis. She’s always happy to help and will willingly support you through your queries.
Harriet joined Arrow in 2017 from a corporate sales and strategic marketing background, using this experience to offer our customers the best range of products to meet their needs. She is responsible for ensuring that our range of products provides performance, quality and value – through developing the Andarta® portfolio and launching new and exciting products to the market, such as the pioneering greencare® brand.
Jen is responsible for keeping the money safe! With a background of 20 years in Financial Accounting she ensures useful financial information is provided to the Directors to aid their decision making and ensures the Finance team at Arrow runs smoothly.
Joseph works to ensure that his dedicated accounts get the most out of their relationship with us. He will provide specialist advice for products and processes, and liaise with customers to resolve queries.
Louise manages our solutions department, sourcing the best quality products that meet your requirements. Building strong relationships with our wide base of national and international suppliers, Louise understands the importance of high performing OTIF and therefore supplier management is key to ensuring we offer our customers what they want, when they want it, and at the right price.
Louise helps expand our customer base, prospecting, qualifying and following up leads to develop sales opportunities and encourage business growth, managing inbound enquiries to ensure potential customers are supported throughout their customer journey.
Head of Fulfilment
Marc joined Arrow in 2015 and leads our fulfilment operation. Managing our onsite distribution centre, Marc is responsible for all of our supply logistics and Warehouse Management System, continuingly driving efficiency within order fulfilment and ensuring we meet our customer’s delivery requirements.
New Business Director
Rob’s primary focus is engaging with new customers and can help you with pricing and contract requirements. He provides a wealth of advice to cleaning professionals, advising on workflow improvements, new products and identifying any cost saving opportunities.
Customer Solutions Specialist
Roberto drives our product procurement, dealing with our wide base of national and international suppliers to source the highest quality products for our customers. He also plays a large role in the sourcing of the Andarta product range, with sustainability, quality and cost making up the procurement criteria.
Sam has a wealth of experience within the cleaning industry and heads up our Account Management Team. He works hard to inspire our customers to find new ways of working, to ensure that they are happy and getting the right advice and service levels.
Scott is responsible for our existing accounts, working with customers on a daily basis to provide essential insight in relation to pricing, products, cost savings to ensure you are given the best advice possible to run your system efficiently.
Customer Fulfilment Supervisor
Tim assists in the process of unloading, storing, picking and dispatching products stored in the warehouse. He is the communication champion of the Distribution Centre motivating employees to adhere to the Arrow Values at all times.
Winston works closely with his customers to ensure they get the best solution to their cleaning problems. He provides dedicated customer support, providing key information on product pricing, best practice processes and new innovations to support the customer journey.