The Problem
As the facilities management provider for Queen Alexandra Hospital, Equans is responsible for maintaining the highest standards of hygiene and cleanliness across the site. When sourcing products for the hospital’s new emergency department, they needed a supplier that could support both operational performance and sustainability objectives.
Their previous supplier had fallen short in several key areas. Inconsistent deliveries created stock shortages, limited product availability impacted operational efficiency, and a lack of sustainable alternatives made it difficult to meet environmental targets.
Unreliable product supply
Limited product availability
Sustainability targets at risks
Inconsistent deliveries and stock shortages created operational challenges and increased pressure on site teams responsible for maintaining washroom facilities.
Restricted product choice reduced flexibility and made it difficult to implement the most efficient hygiene solutions across the department.
A lack of environmentally responsible options meant Equans needed a supplier that could support its commitment to reducing waste and improving sustainability performance.
The Solution
After evaluating a number of suppliers, Equans selected Arrow County Supplies as its preferred janitorial supply partner.
Recognised for its customer-first approach, reliable service, and commitment to sustainability, Arrow worked closely with the Equans team to identify the most suitable washroom solutions for the new emergency department.
The project saw the successful supply and installation of more than 200 washroom dispensers, incorporating innovative systems designed to improve efficiency, reduce waste, and enhance hygiene compliance.
The Outcome
The implementation of Arrow’s washroom systems delivered significant operational and sustainability benefits across the hospital’s emergency department.
By reducing waste, improving dispenser efficiency, and minimising refill frequency, Equans was able to create a more cost-effective and sustainable washroom environment while maintaining exceptional hygiene standards.
The success of the project led to Equans awarding Arrow a four-year contract to continue supplying washroom dispensers, paper products, and soap throughout the emergency department.
200+ washrooms dispensers installed
A complete washroom solution delivered across the new emergency department to support hygiene and operational efficiency.
Reduced product waste and lower costs
Efficient dispensing systems helped minimise unnecessary consumption of paper and soap products.
4 year supply partnership secured
Following the successful implementation and ongoing service delivery, Equans awarded Arrow a long-term contract for washroom consumables and dispensing systems.












