Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust (WWL) have partnered with Arrow County Supplies for over a decade, working together to implement sustainable washroom solutions and support improvements across a range of facilities management areas.

Beginning with equipment supply and gradually expanding into additional product categories, the Trust continues to work with Arrow due to consistently positive experiences with product performance, communication and customer support. This long-standing relationship reflects Arrow’s commitment to delivering reliable solutions aligned with the Trust’s operational, sustainability and hygiene priorities.

Following a review of its hand towel systems, WWL sought a solution that would reduce waste, improve dispenser performance and support infection-prevention standards across busy clinical environments.

The Problem

Wrightington, Wigan and Leigh identified several challenges affecting efficiency, sustainability and infection-prevention standards across its facilities. Folded hand towel dispensers were contributing to excessive product consumption, unnecessary waste and increased maintenance requirements, particularly in busy clinical and high-traffic areas. The Trust wanted a solution that would provide better control over paper usage, improve hygiene standards and reduce operational pressures on domestic teams.

Exessive Product Consumptions

Increased Waste and Workload

Infection Prevention Concerns

Overfilled dispensers caused towels to clump together, resulting in users frequently taking multiple sheets at once.

Fallen towels filled bins quickly and created additional work for domestic teams.

Jammed dispensers sometimes required staff to reach inside units, while older dispenser designs made cleaning more difficult.

With the folded towels, users often removed several sheets at once, which increased consumption and led to avoidable waste.

The Solution

Following a successful trial, WWL selected the Andarta® System 500 Roll Towel System.

Staff praised the product’s absorbency, reliability and ease of use, with no negative feedback reported during the trial. The new system also eliminated historic towel blockages experienced with previous products.

Arrow supported the rollout with comprehensive site surveys, structured planning and coordinated installation schedules, ensuring a smooth implementation with minimal disruption to services.

Andarta® System 500 Sustainable Hand Towel Dispenser

Dispensing pre-measured flat sheets, the system reduced paper waste and excessive consumption while maintaining high hygiene standards.

Andarta Dispenser Systems for Sustainable Washroom Solutions

Staff reported that the product performed well, offering strong absorbency and reliable dispensing, and noted that the installation process was well organised and completed smoothly.

The Outcome

As part of its commitment to implementing sustainable washroom solutions, WWL transitioned to the Andarta® System 500, which is expected to deliver significant operational, environmental and financial benefits for the Trust.

Controlled dispensing will reduce paper consumption and waste, while larger roll capacity will decrease refill frequency and save valuable staff time. Early rollout data also indicates substantial reductions in product usage and waste volumes, supporting the Trust’s sustainability objectives.

Staff have additionally reported improved hand-drying performance, helping support comfort for colleagues who wash their hands frequently throughout the day.

The absorbency of the towel supports staff who wash their hands repeatedly throughout the day, helping maintain comfort and reducing the risk of skin irritation.

£50,000 Projected Annual Cost Saving

Forecasted annual savings across product consumption, waste disposal and productivity efficiencies.

27% Reduction in Total Costs

Lower operational costs through reduced consumption and waste handling.

48% Reduction in Waste

Annual waste volume projected to reduce from 91.2 tonnes to 47.8 tonnes.

Significant Usage Reduction

Projected reduction from 11,857 cases of folded towels to 5,812 cases of System 500 rolls.

Fewer Refills Required

High-capacity rolls reduce servicing requirements and free up staff time.

Improved Infection Prevention

Reduced dispenser contact and more controlled towel dispensing support hygiene standards.

Want to achieve results like this at your site?

Discover Arrow Connect

Worksmarter The Arrow Way

Supporting Hygiene For Humanity

Be Sustainable With Greenleaf