Uncategorized

99 percent of retail customers are influenced by poor cleanliness. Retailers can use cleaning services strategically to enhance the customer experience and increase brand loyalty, whilst driving operational cost savings and efficiency, this from a well regarded industry white paper. The thing about lack of cleanliness is that it sticks in the mind with a persistence that is difficult to budge, whereas poor customer service can be rectified in an instance by a behavioural change.

Agile working is a way of working using a range of work protocols that allow commercial cleaning services teams and organisations to make broader choices about when, where and how they work. It leverages mobile connectivity and can be harnessed by people working both on-site and away from the traditional office locations, such as people’s homes, on the road or remotely in other sites.

Customer turnover for facilities management companies is very high. It costs a lot to find new customers, so here are three things to think about when trying to keep and re-contract with the customers you already have.

On the 28th March, employees at Arrow's head office in Shrewsbury took part in an "Eat Cake" event in order to raise money for local charity, Hope House.

PPE or Personal protection equipment (to give it its full title) is an essential part of cleaning operations with PPE clothing offering protection to staff, clients and visitors and the environment. If PPE suppliers advise correctly, they can bring significant benefits to your overall cleaning operations. One might imagine that the development of PPE equipment is limited, as this product area has been around a long time and most products must be quite mature? Well think again, new trends are emerging offering new benefits to users.

It is reported that cleaning companies lose around 55% of their client base each year due to poor service. One of the big problems within the industry is that good work goes unnoticed but if something goes wrong it'll be picked up immediately.*

Facilities management software is already becoming the next big innovation in the management of buildings and estates. Essentially, these software packages manage and automate repetitive tasks saving time and expense.

The maintenance of a motivated and consistent workforce is probably one of the biggest challenges in commercial cleaning services. The quality and reliability of your cleaning teams will flow through directly to your customer service levels and consequently the performance and reputation of your stakeholders.

Organisations in both the public and private sectors are facing increasing pressure to reduce costs and improve performance. New regulatory requirements, globalisation, increases in contract volumes and complexity have resulted in increasing recognition of the importance and benefits of effective procurement procedures and contract management.

The most common injuries at work come from slips, trips and falls according to the Health and Safety Executive. These injuries “cost employers over £512m per year”. It is clearly an owners or employer’s responsibility to reduce the risk to visitors and staff so what do you need to know?