Our heritage and history is fundamental and has helped us shape the modern and thriving business we are today. Our customer-centric operations are supported by the right tools, processes and systems to make sure we provide consistently high and dependable service.
Our focus is to put our customers at the heart of everything we do and to deliver great cleaning products, insightful and valuable advice as well as an unrivalled personal service.
This dedication to providing a high-quality personal service is embedded into our organisational DNA and is the driving force behind our approach to the business of cleaning products in the UK. Every member of our team plays a critical role and is focused on delivering on our promises.
Are you looking for reliable supply? With fulfilment scores of over 99% contact our dedicated team today.
I find Arrow really proactive. My Account Manager is great, he frequently phones in to see if there are any products we need, any issues that we're having or see if there is anything he can support us with. Arrow make sure we meet demand and they work to a really good timescale. Working with you is great - you're brilliant and I wish all my suppliers were like you!
When you take on a new supplier, you are often a bit nervous. However, with Arrow, I cannot fault them – they’ve really helped us out and it’s been so easy to work with them.
Working within a busy Catering and Cleaning department we rely on our suppliers to provide us with a high standard of products and efficient customer service to help us work effectively and efficiently. I am happy to say that for the last four years Arrow has supplied us with both of these - the staff are always extremely helpful, keep us up to date with product changes and updates and are highly professional. The company is genuinely interested in you as a customer and are always supportive - something that did not change even during the pandemic, which made my job so much easier
The recent construction of a completely new hospital in Shrewsbury required the installation of over 350 washroom dispensers, all with anti-ligature fixtures and fittings. This was a major obstacle for us; however, Arrow was able to successfully propose systems that would overcome this issue and at the same time demonstrate financial savings through the reduction of wastage, product consumption, storage and handling.
In my 5 years at UCLAN we’ve only ever worked with Arrow and I really can’t speak highly enough of the service.
We couldn’t have functioned without you over Covid, you’ve been absolutely brilliant. It was a time of huge changes for us; Overnight we had to turn off 330 hand dryers in all our washrooms and implement System 500 which was no mean feat. We’ve had to install new bins in all our washrooms, source sanitiser gel, and sanitiser units across all our facilities and nothing in all of this has ever been too much for Arrow.
You’ve been quick, efficient and supportive; you sort problems before we’ve even noted them ourselves. Your whole team is proactive, professional and friendly, and our account manager is an absolutely fantastic Arrow Ambassador. We feel like your whole team genuinely care about us, and it's just such a great experience working with you.
Despite the distance that we are from Arrow's base, we find them to be extremely responsive to our requests, a number of which have been rather short notice during the Pandemic as we have needed to respond quickly to changing circumstances and guidelines.
We feel comfortable contacting any of the Arrow team and know with confidence that whoever answers the phone will work with us to provide a solution to whatever challenge we are facing.
It is quite unique to have a relationship with a supplier where we have relaxed, professional relationships with many of their staff despite the distance between us.
We use Arrow for all of our cleaning supplies. We have 5 different Campus’ so logistics can sometimes be an issue with deliveries. However, it is never an issue for our Arrow deliveries. They know exactly what we need and where and do so without any issue. We place orders frequently, sometimes a couple of times a day and never have any issues with orders being wrong etc. Communication between Arrow and ourselves is great, we get confirmation when they have received the order and confirmation when the order has been despatched. Arrow are always on hand if we need any advice, their staff are always friendly and helpful.
Covid-19 has had a massive impact on everyone not least ourselves, but Arrows help and guidance throughout has made the whole process so much easier. They understand we have a moral responsibility to provide as a College but also the financial burdens we face and can always offer help and alternative solutions that may be suitable.