This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Goods) listed on our website arrowcounty.com (our site) to you. Please read these Website Terms and Conditions carefully before ordering any Goods from our site.
You should understand that by ordering any of our Goods, you agree to be bound by both these Website Terms and Conditions and our Standard Terms and Conditions. In the event of conflict between these Website Terms and Conditions and our Standard Terms and Conditions, these Website Terms and Conditions shall prevail. You should print a copy of these Website Terms and Conditions and our Standard Terms and Conditions of Sale for future reference.
Please tick the check box at the bottom of the customer registration form to confirm you have read and understood both these Website Terms and Conditions and our Standard Terms and Conditions and that you accept both of them.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our site.
1. Information about us
1.1 www.arrowcounty.com/shop is a site operated by Arrrow County Supplies (we). We are registered in England and Wales under company number 06355141 and have our registered office at Arrow House, Longden Road, Shrewsbury, Shropshire, SY3 9AE. Our VAT number is 163037779.
2. Service availability
Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside the United Kingdom.
3. Your status
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You are resident in the United Kingdom;
(d) You are accessing our site from the United Kingdom; and
(e) You are ordering Goods from our site and contracting with us in a business/commercial capacity and not as a consumer.
4. How the contract is formed between you and us
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.
5. Price and payment
5.1 The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.3 Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
5.4 We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.