The Arrow Way

We're more than just your janitorial supplier, we work as your business partner

Discover The Arrow Way | We Work As Your Business Partner

The Arrow Way

With over 45 years in the cleaning and janitorial industry, Arrow has applied its experience and global market knowledge to develop a ‘customer centric’ way of doing business. The ‘Arrow Way’ is our unique business process developed and refined to ensure an outstanding customer experience from on-boarding, right through to consistent fulfilment of supply requirements.  We focus on understanding you and meeting your needs.

Using the “Arrow Way”, we make sure that you are always at the heart of everything we do.

We listen to our customers

Our unique Workplace Assessment Programme gathers and analyses information from existing working practices.

This enables us to accurately identify relevant areas for improvement and make informed suggestions to maximise cleaning efficiencies. These include the introduction of innovative products to enhance hygiene standards, the elimination of waste and the augmenting of sustainable modern working practices to bring real cost-saving benefits to our customers.

We bring true value and service to meet our customers’ bespoke requirements

We deliver…in time, on time, and every time and our committed team daily lives the Arrow mantra:

Advise, Supply, Support

To find out more about our methods, watch our handy video below!

Advise

INNOVATIVE THINKING

We help cleaning professionals find new and improved methods of working, by sourcing better performing products and supporting drives for constant improvement.

WORKPLACE ASSESSMENT PROGRAM

We rethink traditional approaches to deliver improved product performance, better hygiene standards and more sustainable working practices.

45 YEARS INDUSTRY KNOWLEDGE

We have nurtured expert teams to make our advice service a core component of what makes us stand out from the crowd.

SUSTAINABLE WORKING

Sustainability and the environment are at the heart of our offering, as recognised by our EcoVadis Silver accreditation.

Supply

INNOVATIVE PRODUCTS

45 years of industry experience has built us a unique portfolio of problem-solving products.

BESPOKE SOURCING

We help you remain compliant by supplying industry-approved products.

CUSTOMISED LOGISTICS SOLUTIONS

Our constantly measured aim is to deliver ‘On time, in full’…where and when you want.

ANDARTA® SYSTEMS - LIFETIME GUARANTEE*

We believe in quality, performance, and value for money. Our specialist Andarta® dispensing systems carry no quibble, lifetime guarantees.

Support

UNIQUE CUSTOMER REPORTING

We take the time to listen and make your life simple, providing dedicated account management and detailed reporting, tailored to your specific requirements.

EXCEPTIONAL SERVICE

Our service goes above and beyond the ‘call of duty, ensuring unparalleled end-to-end personal customer support and attention – recognised in our Gold Investors in Customers standard.

INTEGRATION

We continually invest in our IT systems and have the experience and agility to provide ERP integrations to match your requirements.

TRAINING AND IMPLEMENTATION

Our ISO-accredited implementation and training processes ensure you are fully supported from Day 1 of mobilisation.

Our Values

We are committed to our mission and values. As a company we strive to demonstrate our core values through all our day to day activities, ensuring you, our customer, get the best possible cleaning supplies service and advice.

This is what we value…

honesty

With ourselves, our staff, our suppliers and our customers

excellence

In all standards of work

improvement

By training and imparting knowledge to our staff and fully utilising our resources

respect

Smart, cheerful, friendly staff, tidy and well-organised facilities

efficiency

Embracing change to enable increased yields by adopting best working practices, a culture of accountability and continuous improvement

recognition

Rewarding work well done

Driving improvement for our customers