News
Are good cleaning services more important than customer service in retail?
99 percent of retail customers are influenced by poor cleanliness. Retailers can use cleaning services strategically to enhance the customer experience and increase brand loyalty, whilst driving operational cost savings and efficiency, this from a well regarded industry white paper.
The thing about lack of cleanliness is that it sticks in the mind with a persistence that is difficult to budge, whereas poor customer service can be rectified in an instance by a behavioural change.
28th July 2017
What are the benefits of agile working in commercial cleaning services?
Agile working is a way of working using a range of work protocols that allow commercial cleaning services teams and organisations to make broader choices about when, where and how they work. It leverages mobile connectivity and can be harnessed by people working both on-site and away from the traditional office locations, such as people’s homes, on the road or remotely in other sites.
7th July 2017
3 ways facilities management companies can up customer renewal rates
Customer turnover for facilities management companies is very high. It costs a lot to find new customers, so here are three things to think about when trying to keep and re-contract with the customers you already have.
26th June 2017
Arrow's Cake Sale Raises Money for Hope House
On the 28th March, employees at Arrow's head office in Shrewsbury took part in an "Eat Cake" event in order to raise money for local charity, Hope House.
23rd June 2017
Innovations in PPE clothing that your PPE suppliers should be telling you about
PPE or Personal protection equipment (to give it its full title) is an essential part of cleaning operations with PPE clothing offering protection to staff, clients and visitors and the environment. If PPE suppliers advise correctly, they can bring significant benefits to your overall cleaning operations.
One might imagine that the development of PPE equipment is limited, as this product area has been around a long time and most products must be quite mature? Well think again, new trends are emerging offering new benefits to users.
16th June 2017
Spotting signs of failing cleaning services early, can reduce customer churn
It is reported that cleaning companies lose around 55% of their client base each year due to poor service. One of the big problems within the industry is that good work goes unnoticed but if something goes wrong it'll be picked up immediately.*
5th June 2017
5 new ideas in cleaning supplies and management that could improve your efficiency by 20%
Facilities management software is already becoming the next big innovation in the management of buildings and estates. Essentially, these software packages manage and automate repetitive tasks saving time and expense.
1st June 2017
7 ways to keep cleaning teams motivated in commercial cleaning services
The maintenance of a motivated and consistent workforce is probably one of the biggest challenges in commercial cleaning services. The quality and reliability of your cleaning teams will flow through directly to your customer service levels and consequently the performance and reputation of your stakeholders.
18th May 2017
8 Quick Tips to Enhance Your Procurement Process (including OJEU)
Organisations in both the public and private sectors are facing increasing pressure to reduce costs and improve performance. New regulatory requirements, globalisation, increases in contract volumes and complexity have resulted in increasing recognition of the importance and benefits of effective procurement procedures and contract management.
5th May 2017
Prevent Slips Trips and Falls with this 5 Step Process
The most common injuries at work come from slips, trips and falls according to the Health and Safety Executive. These injuries “cost employers over £512m per year”. It is clearly an owners or employer’s responsibility to reduce the risk to visitors and staff so what do you need to know?
21st April 2017
5 winning solutions to improving washrooms
Public perception of an organisation can be set in stone once a visitor has used the washroom so keeping them in top condition is vital. Washrooms deliver another important function in delivering improvements in public or workplace hygiene. Choosing the right washroom solutions can lead to a marked improvement in facilities management performance and the user feedback rankings of any organisation.
7th April 2017
Eco-friendly Quick and Easy wins Innovation Award
The London Cleaning Show held their innovation awards this week on the Tuesday of the event and we are delighted to announce that our eco-friendly Quick and Easy product won the “Best Product Innovation” award for the cleaning product category.
21st March 2017
4 tactics to employ when choosing a top cleaning supplies company
For some, choosing suppliers is a hassle, and trying to find a supplier that suits you has its challenges. Yet, choosing suppliers gives you the chance to improve your service, reduce cost, develop a fresh perspective, all to help make improvements to your current practices.
17th March 2017
Setting a new standard in Green Cleaning
We are delighted to announce that we’re the exclusive UK distributors for an award-winning new cleaning product QUICK AND EASY that delivers professional cleaning results without compromise with a revolutionary mobile dosing system that is safe, green, practical and powerful.
9th March 2017
What does “Eco-friendly” really mean on Green Commercial Cleaning Products?
There are two key “green” standards that are regularly used by product manufacturers “Ecolabel” and “Cradle to Cradle” but how green are they and what do they really mean?
8th March 2017
Our New Value Proposition to You
We are committed to the issue of hygiene in the workplace and we make this an intrinsic part of our mission and values. We are a customer and employee centric organisation that prides itself in building a culture of innovation and excellence. It is embedded into our organisational DNA and drives our approach to build productive partnerships to our clients.
28th February 2017
Arrow County Showcase 'Innovation' at The London Cleaning Show
Part of being successful in the cleaning industry is staying on top of your occupation. Trade shows and conferences are imperative for your professional growth and development. It's not always possible to attend every single event but on the 14th -16th March 2017 London Excel will be holding the biggest cleaning show in the capital and you must attend. These events, are designed to bring together facilities managers, suppliers and buyers.
24th February 2017
6 Ways Green Cleaning Makes Economic Sense
If you’re still unsure or haven’t taken steps to become a greener organisation, you are missing out on some excellent opportunities. Going green is not just a trend, sustainability is important, and it makes uncompromising economic sense.
17th February 2017
5 Skills Facilities Managers Can Develop Alongside the Day Job
The role of a facilities manager is often rewarding. Though the hours are long and the constant maintenance and cleaning regimes are tough, it’s an important role in any organisation. Directing staff and overseeing the upkeep of cleaning supplies, is fundamental for success. However, whilst you may feel rushed off your feet, these top 5 tips will help you discover other important topics, relevant to the day job.
14th February 2017
Are Your “Eco- Friendly” Cleaning Products Safe to Use?
Many cleaning products present themselves as ecologically safe, selling in bulk to large organisations. However, not all products are as comprehensively eco-friendly as we are lead to believe.
Here at Arrow County, we want to show you what it truly means to go green and the benefits to your staff when you do.
6th February 2017
5 Ways to Improve Staff Productivity and Decrease Ongoing Maintenance Costs
Is it possible to improve staff productivity, and decrease ongoing maintenance costs? Absolutely! With a significant amount of financial pressure impacting organisations, maintenance budgets are regularly being cut, putting pressure on staff and their productivity. Facilities and Operations Managers are often faced with tight maintenance budget constraints, leading to delays in small repairs which can increase costly labour activity in cleaning operations.
27th January 2017
Brexit? You Still Need Our Essential Guide to the EU Public Procurement Rules for 2016/17
Public Contracts Regulations 2015 currently apply in England, Wales and Northern Ireland – these regulations state that any public procurement activities over a given value must be advertised in the European Union’s Official Journal (OJEU).
20th January 2017
5 easy ways to smash your sustainability targets
Essential natural resources are becoming increasingly valuable and are ultimately irreplaceable. Businesses must do everything they can to maximise their sustainability profile and reduce their carbon footprint. These helpful tips will allow your business to evaluate areas where you may be able to improve and ensure your business runs in the greenest way possible.
17th January 2017
The Top 5 Ways People Judge Cleanliness in Public Spaces
It makes good business sense to consider your customer’s opinions; you are likely to centre your promotional materials, social media and website design around your client’s preferences and personas, and your cleaning regimes should be focused in the same way.
17th January 2017